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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Are you searching for a conveniently located veterinary clinic in Herndon, VA? Look no further than Banfield Pet Hospital located southwest of the Elden Street and Sterling Road intersection. Our veterinary team in Herndon is committed to providing resources and advice for your pet’s wellness.
At Banfield, we promote preventive petcare and responsible pet ownership through our general service offerings. From nutrition advice to recommended vaccinations, our veterinary clinic in Dulles Park business center is prepared with advice and resources for your dog or cat.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
159 reviews
5 stars
100
4 stars
12
3 stars2
2 stars
8
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and long wait times on the phone.
Quality of Care
Several reviews highlighted concerns about the quality of care, including missed diagnoses and inadequate treatment.
Staff Professionalism
While some staff members were praised for their professionalism and care, others were criticized for being rude and unhelpful.
Appointment Management
Numerous customers expressed frustration with appointment scheduling and management, citing issues with overbooking and lack of communication.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences, particularly with specific veterinarians and the overall care provided to their pets.
- LRLucy RipDec 3, 20251.0Being out on hold on the phone for over 20 mintues
- JLJudy LiSep 24, 20255.0我的三只宝贝狗狗都在他家服务真的很好👍👍👍
- LAL ANDJul 29, 20255.0Have had my dog for several years on the Banfield wellness plan and its been handy and really happy with this location and Lauren is really helpful and kind.
- JAJuju AlexandraFeb 27, 20215.0Very professional and educated environment. Whenever I bring my cat in, I get great service from the start. I always feel comfortable leaving my fur baby there. Katie at the front desk is always very genuine and helpful whenever I see her. She’s easy to work with every time and truly puts her heart into her work. Then Nicole always reassures me that my little girl will be okay. Never expect anything less than the best!
- NLNichole F. LopesOct 11, 20155.0The staff is friendly, the facilities are clean, I can always get an appointment (prob because the location is newer) the pricing is reasonable, and the vet seems to know her stuff. Also she does not try to upsell you. For example when my dog had a problem, she explained the expensive way to address it and a cheaper way then explained the risks with both. I did not feel pressured, like my dog would die if i didnt shell out major cash. What more do you want?
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive care services does Banfield Pet Hospital in Herndon offer?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers as needed.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition consultation, and dental care. They automatically renew annually and offer discounts on treatments not covered by the plan.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly via automatic bank withdrawal or credit card, or choose to pay in full at enrollment for easier budgeting of your pet's health care.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments with phone updates, and Virtual Visits for Optimum Wellness Plan clients.
What are the operating hours of Banfield Pet Hospital in Herndon?
Banfield is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays and Sundays from 9:00 AM to 5:00 PM. The hospital is closed on certain holidays including Thanksgiving, Christmas, and New Year's Day.
Where is Banfield Pet Hospital located in Herndon?
Banfield Pet Hospital is located at 1060 Elden St, Herndon, VA 20170, in the Dulles Park business center near the intersection of Elden Street and Sterling Road.
What nearby amenities can I visit when I come to Banfield Pet Hospital?
Nearby you can find CVS Pharmacy for your medical supplies, Pho Dulles 75 and Lucianos for dining options, and the Dulles Park Shopping Center for shopping needs.
Are there convenient dining options close to Banfield Pet Hospital?
Yes, there are several nearby restaurants including Pho Dulles 75 (Vietnamese cuisine), Lucianos (Italian), Chaatwala (Indian fast food), and Guapo's Taqueria & Charcoal Chicken (Tex-Mex).
How can the nearby transportation and service locations help me when visiting Banfield Pet Hospital?
Nearby ATMs like The Exchange Network and LibertyX Bitcoin ATM provide easy access to funds, and nearby services such as Total Wireless can assist with mobile needs, making your trip to the hospital more convenient.