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Petco

4.2
(705 reviews)

Business Details

1520 N Parham Rd, Henrico, VA
23229, United States
(804) 591-4049

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Henrico. Visit your local Petco at 1520 N Parham Rd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Henrico Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1520 N Parham Rd, Henrico, VA
23229, United States

Hours

Reviews

4.2
705 reviews
5 stars
425
4 stars
141
3 stars
54
2 stars
18
1 star
67

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised the staff for being friendly and helpful, there were numerous complaints about poor customer service, particularly in the grooming department.

Grooming Issues

Several reviews highlighted significant problems with grooming services, including long wait times, unprofessional behavior, and dissatisfaction with the grooming results.

Stock Availability

Customers frequently noted issues with product availability and restocking, particularly for popular items, leading to frustration.

Store Cleanliness

The cleanliness of the store received mixed reviews, with some customers appreciating the tidy environment while others reported unpleasant odors and unsanitary conditions.

Customer Service

There were multiple reports of rude or unhelpful staff interactions, particularly regarding returns and service inquiries, which negatively impacted customer experiences.
  • DH
    D Higgins
    Feb 17, 2026
    5.0
    The staff is always so helpful and considerate. Thank you!
  • CC
    carlos cavet
    Feb 9, 2026
    5.0
    Great service and the place is clean
  • BB
    Brenda Berisha
    Feb 9, 2026
    4.0
    No outfits, but updated my pups rabies and kennel cough vaccines
  • CH
    Chris Hobson
    Feb 2, 2026
    4.0
    Bought a ball python with shedding issues including thick eye caps. The snake is absolutely gorgeous and has fed since I’ve had him. My issue is the substrate Petco keeps their ball pythons on is Aspen shavings and for short term that might be fine but it doesn’t provide proper humidity for this species and both snakes that I’ve bought from Petco I’ve gotten for 75% off because of shedding issues, likely caused by improper humidity. If Petco would switch to coconut or cypress substrate this may prevent shedding issues in ball pythons in the companies care.
  • LO
    Laurel Oien
    Jan 22, 2026
    5.0
    Cashier was by herself, but did a great job getting me through line . Really liked half off Christmas pet toy section. Got a few goodies for my cat , and future Christmas gifts for my pet buddies next year.

Frequently Asked Questions About Petco

Does the Petco Henrico location have a vet hospital?

Yes, Petco Henrico has a full-service vet hospital.

Does Petco Henrico offer vaccinations?

Yes, Petco Henrico provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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