Petco

4.1
797 reviews

About

Pet StorePet supply store
Visit your Harrisonburg Pet Store located at 253 Burgess Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
253 Burgess Rd, Harrisonburg, VA
22801, United States

Hours

Reviews

4.1
790 reviews
5 stars
426
4 stars
176
3 stars
78
2 stars
28
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some customers praising helpfulness while others report rudeness and lack of assistance.

Grooming Issues

Numerous reviews highlight poor grooming experiences, particularly with specific groomers who were described as rude or dismissive, leading to dissatisfaction among pet owners.

Store Condition

Customers noted that the store's organization and cleanliness have improved, but there are still complaints about clutter and stock issues affecting shopping experience.

Product Selection

The store is generally praised for its wide selection of pet products, though some customers expressed disappointment with specific items being out of stock.

Pricing Concerns

While many customers appreciate the variety of products, some feel that prices are high compared to competitors.
  • TB
    Terry Bodkin
    Nov 14, 2025
    5.0
    The lady was very helpful
  • PD
    Patricia Daniels
    Oct 19, 2025
    5.0
    Loved this place alot of good sales and the sales associate was fantastic
  • MP
    Marina Perepelitsyna
    Oct 14, 2025
    5.0
    Место, где можно не только купить все для своего питомца, но и посоветоваться с опытными кинологами о поведении своего питомца. Более того, каждую неделю придти на тренировку своего четвероногого друга. Что мы и делаем.
  • LA
    Lisa Aydin
    Oct 10, 2025
    5.0
    I found everything I needed. I was looking for a vest for my dog to cover a wound and the young lady at the checkout was very nice and very helpful. I appreciated that they priced match their own prices online.
  • SH
    Sam Hamilton
    Oct 4, 2025
    2.0
    Took our 10 month golden retriever puppy in for a bath & trim. Overall, the haircut is ok, but the customer service was not good at all. The stylist, Brooke, came across as hostile in her criticism of the puppy’s behavior and in my pet parenting. I’m not interested in spending $100 to be scolded because my dog is excited to see me.

Frequently Asked Questions About Petco

Does the Petco Harrisonburg location have a vet hospital?

Yes, Petco Harrisonburg has a full-service vet hospital.

Does Petco Harrisonburg offer vaccinations?

Yes, Petco Harrisonburg provides vaccinations.