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Petco

4.1
(810 reviews)

Business Details

(540) 432-3830

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Harrisonburg. Visit your local Petco at 253 Burgess Rd for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Harrisonburg Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
253 Burgess Rd, Harrisonburg, VA
22801, United States

Hours

Reviews

4.1
810 reviews
5 stars
437
4 stars
180
3 stars
78
2 stars
28
1 star
87

What are people saying?

AI-generated from recent customer reviews

Animal Care

Multiple customers expressed concerns about the poor condition and care of animals, particularly fish and reptiles, with reports of sick or dead animals in the store.

Customer Service

There are numerous complaints about rude or unhelpful staff, particularly in the grooming department, leading to negative experiences for customers.

Store Condition

Several reviews highlighted issues with the store's cleanliness and organization, with cluttered aisles and poorly stocked shelves affecting the shopping experience.

Product Availability

Customers noted a good selection of products but also mentioned frequent stock issues and inconsistent pricing, leading to frustration.

Positive Experiences

Despite the negative feedback, some customers praised the helpfulness of specific staff members and the overall selection of pet supplies.
  • DD
    Daniele
    2 days ago
    1.0
    Hi My name is Daniele Thomas. I was just in there yesterday and got me a snail this is the sec one I have got and this one also dead and I did like you should sit them in the water before you take it out of the bag and then you put it in the tank and today I went to feed my Betta and the snail was dead. I will not buy no more snails off of you all cause they keep dying. Thanks
  • MR
    Matt Ritchie
    6 days ago
    1.0
    Do not go there looking for aquarium stuff very poor selection. Their tanks are disgusting. Did buy one catfish from them and ended up covered in ick.
  • SM
    Suzanne Meadows
    Feb 23, 2026
    5.0
    Found exactly what I was looking for. Found a great clerk with great advice.
  • EB
    erica bagger
    Jan 31, 2026
    1.0
    Bought a corn snake here a few weeks back she was already looking VERY underweight and small for a baby corn snake but i thought it’d be okay get her home she has infections and issues that were not fixable and she is now no longer with us fully blaming the care of this facility will never buy another living creature here.
  • SS
    Savannah Shenk
    Jan 28, 2026
    1.0
    The “care” they give the beta fish is absolutely horrendous. I went into this petco 2 days in a row. The first day I looked at the Betas, there were 2 specific fish who were very sickly but still alive. (But in all honesty, they all looked terrible). Today I returned just to ask them if they could surrender the sickly fish to me so I can put them in my hospital tanks at home and attempt to bring them back to life. Well, all the fish I had seen previously as sick with fungal infections (which is a simple easy fix as long as your willing to put in the care), were dead and still on the shelf. The employees I spoke to tried to blame it on “we’ve had trouble with this last shipment” and I understand, sometimes it’s bad luck and fish die, but this isn’t the first time I’ve seen dead fish on their shelves that had obviously been sitting for a few days. Anyways, there were 3 more very close to dying fish that I stilled proceeded to ask if they could surrender to me (I’m sorry but I’m not paying $20.00 for these half dead fish unsure if I can even save them at this point) and they refused saying that they could not let sick animals leave the store and that their protocol was to quarantine them and treat them. Looks to me they aren’t doing a thing about it. If I were not to say a word and have taken them up to the counter, they would have let me purchase them. It’s all for the money. Do better.

Frequently Asked Questions About Petco

Does the Petco Harrisonburg location have a vet hospital?

Yes, Petco Harrisonburg has a full-service vet hospital.

Does Petco Harrisonburg offer vaccinations?

Yes, Petco Harrisonburg provides vaccinations.

Brand Certified Facts from Petco

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Certified March 01, 2026Yext Knowledge Graph
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