Petco

Reviews

• CS

  Cindy S

  Feb 17, 2026
  5.0
  We have taken our pups here for shots and grooming. Very pleased with the staff
• JH

  Jane Hamilton

  Feb 17, 2026
  5.0
  Haydon was very helpful as we are looking at snakes. He answered all our questions and gave us a lot of good information.
• ED

  Elizabeth D

  Feb 15, 2026
  1.0
  Not a huge fan of this Petco, Employees will talk to you like you’re ignorant on how to care for your animals. Very uppity judgmental people.
• HB

  Hunter Breaux

  Feb 1, 2026
  1.0
  Do not bring your dog to this Petco. called to say his face was bleeding from the “kennel” supposedly , then refused to finish the groom and said he’s not allowed back like oh no…that’s so heartbreaking lol. They shaved his body to the skin and left his entire head untouched. The audacity 😭. My poor baby isn’t allowed in public for a month. Embarrassing. $100 haircut…stylist : Ashley.
• BH

  Brooke Hudgins

  Jan 17, 2026
  1.0
  On December 20, 2025, we purchased a juvenile bearded dragon from the Petco in Glen Allen as a special Christmas gift for our daughter. She quickly became part of the family, and we fell in love with her sweet personality. Unfortunately, her health declined rapidly soon after bringing her home. On January 7, 2026, we took her to a reptile-experienced veterinarian (Dr. Locke Taylor-the vet that they recommend and use), where she was diagnosed with severe Metabolic Bone Disease (MBD) and a heavy coccidia infestation. These are conditions often linked to poor early care, nutrition, or stress in captive-bred juveniles from mass suppliers. Despite following the vet's prescribed medications and making adjustments, her condition worsened despite multiple follow-ups and a change in treatment. Two separate veterinarians confirmed that we had provided excellent care, proper husbandry, lighting, diet and supplements from the start-nothing we did contributed to her illness. Both vets noted that Petco (and similar chains) is unfortunately known for selling bearded dragons with pre-existing health issues like these. We had to put her to sleep yesterday, 01-16-26. Not even a month after we purchased her. My husband called Petco today and asked the manager if they would consider helping with the vet bills that amount to around $500, as the animal was clearly ill from the time of sale. They declined and stated the only option was to bring them her dead body for a refund of the $50 original purchase price. Their standard sick pet policy would have required returning her alive for a refund/exchange, but given her rapid decline, that wasn't feasible or humane. We couldn't bear the thought of parting with her under those circumstances, especially knowing she might not recover even with treatment. The experience felt cold and heartless. We weren't seeking to exploit a policy-we simply wanted some compassion and acknowledgement that the animal was sold to us in poor health. The $50 refund offer after her death (requiring us to bring her dead body in) added insult to injury after the emotional and financial toll. Petco, please reconsider how you source, health-check and stand behind the live animals you sell. Better supplier standards, clearer health disclosures and more flexible support for legitimate cases like this would prevent other families from going through the same pain. Our daughter is devastated, and we're left questioning why such young, vulnerable animals are sold without stronger guarantees. We loved our little dragon and gave her the best possible life in her short time with us. No family should have to endure this.

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