Petco

4.3
698 reviews

About

Pet StorePet supply store
Visit your Front Royal Pet Store located at 135 Crooked Run Plaza for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
135 Crooked Run Plz, Front Royal, VA
22630, United States

Hours

Reviews

4.3
688 reviews
5 stars
439
4 stars
135
3 stars
43
2 stars
15
1 star
56

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed; while many praise their friendliness and helpfulness, some report rude behavior and unprofessionalism.

Grooming Services

Grooming services receive both positive and negative feedback, with some customers expressing satisfaction while others report issues with service quality and staff handling.

Store Condition

The store is generally described as clean and well-stocked, but some customers note that it appears dated and could use improvements.

Product Availability

Customers appreciate the variety of products available, though some express frustration over stock issues and higher prices compared to competitors.

Customer Service

Overall customer service is highlighted positively, but there are significant complaints regarding communication and handling of specific situations.
  • PR
    Paul Roberts
    Oct 31, 2025
    1.0
    I have been to this store a couple of times. It’s not a great store. A lot of the staff look absolutely worn out and not interested. The Betta lounge as it’s called is an absolutely disgusting sight. These fish need proper filtration and space to move. Not stuck in a tiny container with nothing. I dread to think how many of these fish get thrown away. It’s really not acceptable. There’s a lot of dead fish in the tanks. There was a half price sale on the website and I spoke to a guy to see if they matched the online prices. He was really rude and said we don’t do price matching. He acted like I was an inconvenience. One of the worst pet shops I have ever been in and will certainly not go back.
  • RB
    Russ Brenneck
    Oct 14, 2025
    5.0
    Petco has always given me and my family such great service
  • RP
    Rhea Pomeroy
    Oct 12, 2025
    5.0
    Barry is always a great help with any of our fish/aquarium needs. Friendly employees.
  • CN
    Carroll Nickens
    Oct 6, 2025
    5.0
    All of the employees at Petco are knowledgeable and very helpful. I appreciate all the help with the purchase of my aquarium and supplies.
  • VN
    Valerie Newman
    Sep 27, 2025
    5.0
    Friendly staff, good selection

Frequently Asked Questions About Petco

Does the Petco Front Royal location have a vet hospital?

No, Petco Front Royal does not have a full-service vet hospital.

Does Petco Front Royal offer vaccinations?

Yes, Petco Front Royal provides vaccinations.