Banfield Pet Hospital

Reviews

• JS

  Jamie Satterwhite

  Apr 22, 2026
  1.0
  I have been to many locations between VA and NC and this location is the reason I will not use Banfield any longer. My plan included a dental cleaning. Last year, vet advised without doing the service my dog didn’t need it. One can’t know that by looking at a canine’s teeth. A dental cleaning includes sedation and thorough cleaning! Also, the cleaning will inform if they have gum issues. My other dog was taken for a referral for specialist so I could take her for TPLO surgery. They didn’t have her in the back but a minute, if that long. Only to inform me, they couldn’t perform exam to give referral. I had to pay another vet (who is now my pets’ vet) to do an exam and get referral. And guess what the vet didn’t have any issues performing any exam. Spoke volumes to me, the vets located at Banfield do not want to work. One star rating is too much of a rating , too bad I can’t rate a 0.
• GC

  G C

  Jan 26, 2026
  2.0
  I'll give this an extra star because the doctor was exceptionally nice, even when delivering bad news. However, getting to see or talk to an actual person at Banfield takes quite an effort. The wellness plan will save you money but just understand what you're signing up for and set your expectations accordingly. They prefer you drop off your pet at 8am and pick them up in the afternoon so they can treat numerous animals at once - like an assembly line. Around noon, you'll get a call to give you an "update" on your pet, and you can guarantee it's going to be to try to sell you something extra. It's upsell, upsell, upsell, and sometimes with high pressure urgency. I have been to 3 locations (Springfield, Fredericksburg, and Massaponax) and they are all the same. Their overall service is just as impersonal. No one answers phones. Online is a chat bot. And you can only cancel your plan by calling an 800 number and talking with someone. They didn't used to be this way. About 10 years ago I would have highly recommended Banfield, but the staff now seem overworked and just stretched far too thin. Basic supplies also seem to be limited. I had to insist on bloodwork for my pet because I was told they didn't have enough. Same for some meds. Banfield is convenient and there are multiple locations, but if I had to do it again, I'd go with a local vet at a smaller office who still cares rather than the impersonal money grab this company has become.
• CJ

  Chasity Johnson

  Jul 27, 2018
  5.0
  Always great with my dog i love this place
• EH

  erin hancock

  Jul 14, 2018
  5.0
  Always explains everything to where I understand what's going on
• WF

  Wendy Foster

  Jun 22, 2018
  5.0
  Excellent staff and Veterinary doctors.

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