Banfield Pet Hospital

Reviews

• ES

  Emily Soule

  Dec 1, 2025
  1.0
  Don’t go to this banfield. They are NOT all the same!!!! This banfield has decided to keep running like a McDonald’s, pushing pets into “storage” and not offering regular visits post covid (if they do, it’s barely any appointments). They clearly want to make as much money as they can by continuing this practice despite the covid restrictions being over. Don’t let them convince you this is normal. IT IS NOT. Other banfields do not operate this way and it does not lead to a good level of care. You can’t even see what they’re doing to your pet, I have had certain things not performed due to lack of communication from the front to the back. My pet was injured during a drop off appointment in the past, please don’t convince yourself it’ll be like any other banfield and be okay. This place truly doesn’t seem to care about treating animals, just profit and getting as many animals seen as possible.
• TT

  T Tay

  Nov 24, 2025
  1.0
  Just don’t go here. Miss Josie is the most incompetent person I’ve ever met. Her messy, disheveled appearance and lack of professionalism set the tone for the entire experience. If you call, be prepared to sit on hold for 30-plus minutes, only to finally walk in and see the staff drinking coffee and eating chia seeds at the counter like they have nothing else to do. Honestly, it’s a complete waste of time. They expect you to leave your dog for hours as a “drop-off,” instead of taking a few minutes to actually communicate with the owner about what’s going on. A pet can’t speak for themselves, so how is that supposed to work? It makes zero sense. On top of that, even if you schedule an appointment, they don’t honor it. The whole process feels disorganized, careless, and inconsiderate of both owners and their pets. If I could give this place zero or even negative stars, I absolutely would.
• EN

  Ethan Nuchols

  Nov 13, 2025
  2.0
  Last year my cat was diagnosed with hyperthyroidism. We noticed he was getting worse with the medication they had prescribed and took him in for a follow up to see if the meds were actually helping at all and if we could consider switching his treatment plan to something else. All I got was a refill with no answers or alternative choices. Our beloved cat ended up living only a few more months with no help from banfield as we could not afford to take him in again just to get brushed off. Always feels like they don’t actually care about your pets and just want to bill you.
• KP

  Kay Perkins

  Nov 8, 2025
  1.0
  The vets are very kind but they are just too overbooked to provide proper service. You will wait 30-45 minutes and then they'll glance at your dog and prescribe you something that won't work. I don't think the vets can see notes from past visits. I took my dog in THREE TIMES for an infection and every time they just prescribed me the exact same wipes that hadn't been working for months. I once waited 45 minutes to pick up a single prescription that I had called to confirm just a couple hours prior. I had a virtual visit and the vet just never showed up -- no phone call, no nothing, and I waited 20 minutes on hold to figure out what happened. This was for a check-in while I was in the process of figuring out if it was time to euthanize my dog! Banfield's online reservation system is also terrible, and often makes appointments they can't actually honor -- which isn't their fault, but it's seriously annoying.
• SS

  Sajedeh Soobati

  Sep 8, 2025
  1.0
  I made an in-room appointment days ago, and I mentioned that I need to stay with my cat during the examination and vaccination because of his anxiety, and I asked them in the note if it is against their policy, let me know so I would be able to make another arrangement. They called me later that day to change the time of my appointment, but they did not mention anything about the fact that I could not be with him in the room. They waited for 3-4 hours before the appointment to call me and let me know that I cannot be with my cat during an in-room appointment! Obviously, I canceled, but now I need to find another vet with the closest available time, which is not today, and my cat vaccination will not be on time! This is absolutely irresponsible of this so-called VET HOSPITAL!

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