Banfield Pet Hospital

Reviews

• AR

  Allan Ruiz

  Feb 5, 2026
  1.0
  This clinic is the worst you can go to. The doctors don't do their job properly. I took my dog ​​there for an eye problem, and they kept saying my dog ​​was fine, until we took him to an eye specialist, but by then my dog ​​already had a tumor in his eye. This clinic only cares about making money.
• CC

  Charles

  Jan 4, 2026
  5.0
  Thank you so much for taking care of my little girl recently. The customer service here is always so great and we always feel so welcomed here. Have a beautiful day! ❤️
• YA

  Yasmin Avila

  Nov 9, 2025
  1.0
  With great sadness, I have to report my experience at this place, where I’ve been a loyal client for over three years. Today my dog had a medical appointment for his routine check-up at 11:00 a.m. I was told it would take about two to two and a half hours. After that time passed, I decided to stop by to see how things were going and possibly take my dog home. When I arrived, I met a new (at least to me) nurse named Joe, who unfortunately treated me very poorly. He told me, in a rude manner, that my dog wasn’t ready, that they were short-staffed, and that they hadn’t even started with him yet. When I asked why no one had called to let me know it would take longer, he replied that there were no supervisors or receptionists available. Then, with the same unpleasant attitude, he walked away while I was still speaking. I called the clinic to speak with a supervisor, but the same person answered and told me again that there was no one available. When I asked for his name, he refused to give it and told me I could either file a complaint or wait half an hour until the doctor finished her lunch — because, as he said, they had the right to eat. Honestly, it would have been much easier and more respectful to simply apologize and ask me to return later. Instead, I felt humiliated, disrespected, and mocked. I have never received such treatment from this clinic before today. And it leaves me deeply worried — if he treats clients this way, how does he treat our pets?
• JA

  Joel Aguilar

  Oct 20, 2025
  5.0
  They are great. The doctor takes care of all my dogs. No issues. They always ask before anything. A little pricey for the monthly but still good.
• LS

  Larissa S

  Oct 1, 2025
  1.0
  Avoid at all cost. Multiple pets have died here because of the poorly trained staff. They just try to make a profit off you and your pet.

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