Brand Certified
Banfield Pet Hospital
3.7(183 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
42 Southgate Square, Colonial Heights, VA
23834, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(804) 520-4433
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Colonial Heights provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.7
183 reviews
5 stars
105
4 stars
17
3 stars
12
2 stars
6
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, helpful, and caring towards pets.
Appointment Issues
Numerous reviews highlighted difficulties in scheduling appointments, including cancellations and long wait times.
Communication Problems
Customers reported poor communication regarding appointments, prescriptions, and follow-ups, leading to frustration.
Quality of Care
While some customers appreciated the care provided, others expressed dissatisfaction with the quality of medical attention and rushed consultations.
Pricing Concerns
Several reviews mentioned that the services were perceived as expensive, with some feeling that the value did not match the cost.
- PCPhilip CroyleJan 31, 20261.0They shouldn’t call themselves a hospital if they can’t provide care when you call with an emergency because they “are all booked up”. Lady on the phone was nice but I think that was unacceptable.
- DSdj skyyeJan 15, 20265.0Appreciate Banfield staff assisting with making things more convenient with my pet.
- NWNicole WhitmoreDec 24, 20255.0The staff was helpful & attentive during my cat Pebbles visit. 😊
- TDTayla DepenbrockDec 20, 20251.0My dog is horribly sick. I patiently waited 2 weeks for his appointment. I was counting down the days as a watched my dog getting worse. The day finally came i was so excited. Soon as I got there the receptionist did notify me there was an emergency that came and she will not check me in yet. I was okay waiting. Then I was told they couldn't see me today. I was very upset because my dog came in looking horrible and we are being pushed to the side because the doctor is leaving right after they get the emergency was under-controlled. She was able to get me into another location the next day but its an hour away. Or the next options was to scheduled a day i appsolutly was unable to do (monday). Now I'm having to drive an hour away with my sick dog just to be seen. I feel neglected and my dog doesn't even matter.
- CRCharles RichardsonDec 10, 20255.0My boys Legand and Pancho love the service they get.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive pet health care services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services but offers urgent care advice during hospital hours and can provide referrals to emergency hospitals if needed.
What are the operating hours of Banfield Pet Hospital in Colonial Heights?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutritional and dental consultations, and more. It automatically renews annually unless paid in full.
Where is Banfield Pet Hospital located in Colonial Heights?
Banfield Pet Hospital is located at 42 Southgate Square, Colonial Heights, VA 23834, USA.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online at their website or use the Banfield app available on iOS and Android to book your visit.
Are appointments required at Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments for all visits to provide the best care and avoid wait times.
What nearby places can I visit while at Banfield Pet Hospital in Colonial Heights?
Nearby, you can visit PetSmart for pet supplies and grooming, enjoy a meal at Zzaam Fresh Korean Grill or ZZAAM Colonial Heights bubble tea shop, and shop at Goodluck Menswear for clothing.
Are there dining options close to Banfield Pet Hospital where I can eat before or after my visit?
Yes, nearby dining includes Taco Bell, Pizza Hut Express, sweetFrog Premium Frozen Yogurt, Olive Garden, and Denny's offering a variety of meals.
Can I access other services near Banfield Pet Hospital like shipping or retail shopping?
Yes, UPS Alliance Shipping Partner and UPS Access Point locations are nearby for shipping needs, and retail stores like Staples and Hibbett Sports are also close by.
Brand Certified Facts from Banfield Pet Hospital
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