Banfield Pet Hospital

Reviews

• GR

  Gisella Manotas Rojas

  Dec 11, 2025
  1.0
  Absolutely appalling customer service and lack of professionalism. I would give a zero-star review if I could, but the system only allows a minimum of one. Review based purely on my recent phone interaction when attempting to schedule an appointment. The experience was so disconnected and unprofessional that I felt compelled to share it to warn other pet owners. I spoke with two staff members. The primary interaction was with an employee named Alexis, who was incredibly rude and disrespectful. Her demeanor was dismissive and demeaning. She spoke to me with a complete lack of courtesy and respect that is shocking for any customer-facing role, especially in a care environment. When I requested to speak with a supervisor to file a formal complaint, I was transferred to an individual named Kim Hammer (a nurse). When I put my phone on speaker to explain the situation, she then put me on speaker—evidently so that Alexis could also listen in on the conversation. I could literally hear Alexis audibly mocking me in the background. This is a monumental failure of professionalism and a blatant display of disrespect. Staff should never be permitted to behave this way or to actively participate in mocking a client who is trying to resolve a serious issue. Based on this experience, I have zero confidence in the professional environment or the quality of customer care at this location. Potential clients should be aware of this highly toxic and unprofessional culture.
• MW

  Marlene Weiss

  Dec 3, 2025
  5.0
  Very friendly and caring staff
• CG

  Cathren Gomes

  Nov 14, 2023
  5.0
  Doc here goes above and beyond for my dog. They really try to ease my concerns of a worried dog mom. Highly recommend.
• OC

  Owl Crow

  Jun 24, 2018
  5.0
  Very friendly and genuinely care about my animal. They always call to check in and make sure my pet is doing well after a visit. Communication is top notch
• HR

  Heather Romine

  May 18, 2016
  5.0
  I'll start by saying I have worked with animals for 17 years, more than half my life - including veterinary assistant positions. I'm not a doctor by any means, but I do have a lot of experience and keeping my animals safe and happy is very important to me so I keep up on trends/ research in the field. Dr. Dasari has been amazing through a very difficult discovery of acute unknown neurological disease in my dog. He worked with me to find a cost effective MRI provider, and to find the most effective, yet ~cost effective~ medication combination. He follows up with me regularly via phone calls and emails. I mean - who does that?! When we are in the office with one dog, he always asks about the other dog too. As far as the other review goes about medication prices - I can say that there were times when I was confused about the treatment course/ plan because of Dr. Dasari's accent (not a dig, just the truth), and I had to ask a couple of times to be sure. But I did ask, and was never made to feel stupid or bad in any way. I don't know if this was the case for the other person - just miscommunication - but it wouldn't surprise me if it was. I seriously can't say enough good things about him. I was freaking out when I brought my dog to him having never met him before - I mean, freaking out!! But we have figured this situation out together and I feel confident that we are on the best route possible! There is another Banfield a half mile away from us and we go out of our way to see Dr. Dasari in Clifton!

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