Business Details
1401 Greenbrier Parkway, Chesapeake, VA
23320, United States
Certified by Family Pet • Mar 01, 2026
(757) 420-3800
Certified by Family Pet • Mar 01, 2026
About
Certified by Family Pet • Mar 01, 2026
Pet StorePet supply storePet Adoption Service
Family Pet, now Family Pet LLC and under new ownership, is your trusted pet shop in Greenbrier Mall, Chesapeake, VA. Serving the Hampton Roads and North Carolina communities for over 50 years, we offer a wide range of puppies, kittens, birds, and small pets, along with top-quality supplies and accessories. All puppies are vet-checked by a local vet, microchipped, up to date on shots, and come with three health guarantees. We proudly offer a 10% discount for military and first responders on merchandise and regular-priced puppies. Visit us for exceptional care, unbeatable service, and the perfect pet for your family!
Location
Certified by Family Pet • Mar 01, 2026
Hours
Certified by Family Pet • Mar 01, 2026
Reviews
3.0
312 reviews
5 stars
118
4 stars
37
3 stars
23
2 stars
10
1 star
124
What are people saying?
AI-generated from recent customer reviews
Animal Welfare
Numerous reviews highlighted poor living conditions for animals, including small cages, lack of food and water, and signs of distress among the pets.
Customer Service
Customer service experiences varied widely; some customers praised staff for their kindness and helpfulness, while others reported rudeness and discrimination.
Health Issues
Several customers reported purchasing sick animals, leading to significant health problems shortly after adoption.
Store Cleanliness
While some reviews noted that the store appeared clean, many others described it as dirty and poorly maintained.
Puppy Mill Concerns
Many reviews accused the store of operating like a puppy mill, selling animals from questionable breeders and prioritizing profit over animal welfare.
- CCChinyereJan 14, 20263.0We purchased a Maltipoo from here on Saturday. The owner AJ was very kind and knowledgeable and the store seemed very clean. At our first vet visit 2 days after buying the puppy, we were told he had a yeast infection in both ears and kennel cough. Not sure how that was missed in the store and at the vet since he had a vet visit TWO days before we purchased him. Overall, he is an amazing puppy, but I hate that we weren't told prior to purchasing that he had two illnesses.
- GAGary AllardDec 31, 20255.0We purchased our 2nd dog from Family Pet on Wednesday December 30 2025. Our first dog we bought from Scott 16yrs ago and we lost her this past July. So after a period of time and emptiness we decided to get another dog. We knew that Family Pet and Scott was still open. That brought alot of memories and relief that Scott was still there because we knew he have the right variety of dogs to chose from and guide us all the way in the process. He put us in "the box" the same way he did 16 years earlier and put the dogs that he knew they would be the dogs that we would want. We got the dog that would be perfect for us now after our loss and the transition was so much happier than we thought it would be. It was great to be able to still be able to work with the best yes 50 years and still counting. So Cooper thanks you Scott and we do again. Keep going until we see u again!! Gary&Keri Allard
- SES. EvansSep 18, 20251.0My goodness! I was considering purchasing a puppy from this place BUT after all these "awful" reviews from customers, I will look elsewhere!!!
- CACarrie AnnAug 15, 20215.0Love all of the natural food options for dogs! You can also get CBD bites for dogs here and raw frozen dog food.
- WNWonderWoman NdambukiJan 31, 20195.0Great place!
Frequently Asked Questions About Family Pet
Where is Family Pet located?
Family Pet is located at 1401 Greenbrier Parkway, Chesapeake, VA 23320.
What types of pets can I find at Family Pet?
You can find puppies, kittens, birds, and small pets at Family Pet.
Are the puppies at Family Pet health guaranteed?
Yes, all puppies are vet-checked by a local vet, microchipped, up to date on shots, and come with three health guarantees.
Does Family Pet offer any discounts?
Yes, Family Pet offers a 10% discount for military and first responders on merchandise and regular-priced puppies.
What are the store hours for Family Pet?
Family Pet is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What categories of services does Family Pet provide?
Family Pet is a pet store, pet supply store, and pet adoption service.
How can I contact Family Pet?
You can reach Family Pet by phone at +1 757-420-3800.
Is there a trusted driving school near Family Pet at Greenbrier Mall?
Yes, PowerRide University, a driving and specialty school, is located near Family Pet at Greenbrier Mall, which could be convenient for visitors attending driving lessons nearby.
Are there shopping options close to Family Pet if I want to browse other stores?
Yes, nearby shopping options include Rootz (flowers and clothing), Spencer's (flowers, clothing, souvenirs), Justice (children's and designer clothing), Victoria's Secret (lingerie and women's clothing), and Galleri - Greenbrier Mall (boutique clothing store).
Where can I find places to eat nearby Family Pet?
Nearby dining options include T-Bone's Juke Joint, serving barbecue and American cuisine, Sbarro for pizza, and Great Steak for sandwiches, all within the Greenbrier Mall area.
Brand Certified Facts from Family Pet
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Certified March 01, 2026Yext Knowledge Graph
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