About
Pet StorePet supply storePet Adoption Service
Family Pet, now Family Pet LLC and under new ownership, is your trusted pet shop in Greenbrier Mall, Chesapeake, VA. Serving the Hampton Roads and North Carolina communities for over 50 years, we offer a wide range of puppies, kittens, birds, and small pets, along with top-quality supplies and accessories. All puppies are vet-checked by a local vet, microchipped, up to date on shots, and come with three health guarantees. We proudly offer a 10% discount for military and first responders on merchandise and regular-priced puppies. Visit us for exceptional care, unbeatable service, and the perfect pet for your family!
Location
Hours
Reviews
3.0
311 reviews
5 stars
117
4 stars
37
3 stars
22
2 stars
10
1 star
125
What are people saying?
AI-generated from recent customer reviews
Animal Welfare
Numerous reviews highlighted poor living conditions for the animals, including small cages, lack of food and water, and signs of distress among the pets.
Customer Service
Customers reported subpar service, with many feeling unwelcome or experiencing racial discrimination from staff.
Health Issues
Several customers reported purchasing sick animals, leading to significant health problems shortly after adoption.
Store Conditions
The store was described as dirty and poorly maintained, with some customers noting unpleasant odors and unclean environments.
Mixed Experiences
While some customers had positive experiences with staff and found healthy pets, these were overshadowed by the negative feedback regarding animal care and service.
- SES. EvansSep 18, 20251.0My goodness! I was considering purchasing a puppy from this place BUT after all these "awful" reviews from customers, I will look elsewhere!!!
- MSMegan StanleyAug 9, 20251.0When we walked into the store, we immediately went to see what kind of puppies they had. Every single puppy was asleep and it was soooo hot in the store. The one puppy that was awake looked soooo miserable and sad and hot with its little tongue sticking out. We think they might’ve been drugged. 0/10 someone please go recuse these poor babies.
- JHJean HarperAug 28, 20213.0To experience
- VNVictoria NealMay 26, 20195.0We love looking at the puppies
Frequently Asked Questions About Family Pet
Where is Family Pet located?
Family Pet is located at 1401 Greenbrier Parkway, Chesapeake, VA 23320.
What types of pets can I find at Family Pet?
You can find puppies, kittens, birds, and small pets at Family Pet.
Are the puppies at Family Pet health guaranteed?
Yes, all puppies are vet-checked by a local vet, microchipped, up to date on shots, and come with three health guarantees.
Does Family Pet offer any discounts?
Yes, Family Pet offers a 10% discount for military and first responders on merchandise and regular-priced puppies.
What are the store hours for Family Pet?
Family Pet is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What categories of services does Family Pet provide?
Family Pet is a pet store, pet supply store, and pet adoption service.
How can I contact Family Pet?
You can reach Family Pet by phone at +1 757-420-3800.
Is there a trusted driving school near Family Pet at Greenbrier Mall?
Yes, PowerRide University, a driving and specialty school, is located near Family Pet at Greenbrier Mall, which could be convenient for visitors attending driving lessons nearby.
Are there shopping options close to Family Pet if I want to browse other stores?
Yes, nearby shopping options include Rootz (flowers and clothing), Spencer's (flowers, clothing, souvenirs), Justice (children's and designer clothing), Victoria's Secret (lingerie and women's clothing), and Galleri - Greenbrier Mall (boutique clothing store).
Where can I find places to eat nearby Family Pet?
Nearby dining options include T-Bone's Juke Joint, serving barbecue and American cuisine, Sbarro for pizza, and Great Steak for sandwiches, all within the Greenbrier Mall area.