About
Pet StorePet supply storePet Adoption Service
Family Pet, now Family Pet LLC and under new ownership, is your trusted pet shop in Greenbrier Mall, Chesapeake, VA. Serving the Hampton Roads and North Carolina communities for over 50 years, we offer a wide range of puppies, kittens, birds, and small pets, along with top-quality supplies and accessories. All puppies are vet-checked by a local vet, microchipped, up to date on shots, and come with three health guarantees. We proudly offer a 10% discount for military and first responders on merchandise and regular-priced puppies. Visit us for exceptional care, unbeatable service, and the perfect pet for your family!
Location
Hours
Reviews
3.0
312 reviews
5 stars
118
4 stars
37
3 stars
22
2 stars
10
1 star
125
What are people saying?
AI-generated from recent customer reviews
Animal Care
Numerous reviews highlighted poor living conditions for animals, including small cages, lack of food and water, and overall neglect.
Customer Service
Customer service experiences varied widely, with some praising staff for their helpfulness while others reported rudeness and discrimination.
Health Issues
Several customers reported purchasing sick animals, leading to significant health problems shortly after adoption.
Store Conditions
The store was frequently described as dirty and unwelcoming, with many customers expressing concern over the overall environment.
- GAGary AllardDec 31, 20255.0We purchased our 2nd dog from Family Pet on Wednesday December 30 2025. Our first dog we bought from Scott 16yrs ago and we lost her this past July. So after a period of time and emptiness we decided to get another dog. We knew that Family Pet and Scott was still open. That brought alot of memories and relief that Scott was still there because we knew he have the right variety of dogs to chose from and guide us all the way in the process. He put us in "the box" the same way he did 16 years earlier and put the dogs that he knew they would be the dogs that we would want. We got the dog that would be perfect for us now after our loss and the transition was so much happier than we thought it would be. It was great to be able to still be able to work with the best yes 50 years and still counting. So Cooper thanks you Scott and we do again. Keep going until we see u again!! Gary&Keri Allard
- SES. EvansSep 18, 20251.0My goodness! I was considering purchasing a puppy from this place BUT after all these "awful" reviews from customers, I will look elsewhere!!!
- MSMegan StanleyAug 9, 20251.0When we walked into the store, we immediately went to see what kind of puppies they had. Every single puppy was asleep and it was soooo hot in the store. The one puppy that was awake looked soooo miserable and sad and hot with its little tongue sticking out. We think they might’ve been drugged. 0/10 someone please go recuse these poor babies.
- JAJose AmelyJun 4, 20212.0Pretty cold atmosphere. Customers walking around the pet center, only one associate and she was more interested being on her cell phone than asking anyone if they needed assistance.
- ARAnnette RobersonJan 28, 20215.0I ges it is ok .I don't have a Pet.
Frequently Asked Questions About Family Pet
Where is Family Pet located?
Family Pet is located at 1401 Greenbrier Parkway, Chesapeake, VA 23320.
What types of pets can I find at Family Pet?
You can find puppies, kittens, birds, and small pets at Family Pet.
Are the puppies at Family Pet health guaranteed?
Yes, all puppies are vet-checked by a local vet, microchipped, up to date on shots, and come with three health guarantees.
Does Family Pet offer any discounts?
Yes, Family Pet offers a 10% discount for military and first responders on merchandise and regular-priced puppies.
What are the store hours for Family Pet?
Family Pet is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What categories of services does Family Pet provide?
Family Pet is a pet store, pet supply store, and pet adoption service.
How can I contact Family Pet?
You can reach Family Pet by phone at +1 757-420-3800.
Is there a trusted driving school near Family Pet at Greenbrier Mall?
Yes, PowerRide University, a driving and specialty school, is located near Family Pet at Greenbrier Mall, which could be convenient for visitors attending driving lessons nearby.
Are there shopping options close to Family Pet if I want to browse other stores?
Yes, nearby shopping options include Rootz (flowers and clothing), Spencer's (flowers, clothing, souvenirs), Justice (children's and designer clothing), Victoria's Secret (lingerie and women's clothing), and Galleri - Greenbrier Mall (boutique clothing store).
Where can I find places to eat nearby Family Pet?
Nearby dining options include T-Bone's Juke Joint, serving barbecue and American cuisine, Sbarro for pizza, and Great Steak for sandwiches, all within the Greenbrier Mall area.