Banfield Pet Hospital

Reviews

• TT

  treake treakle

  Dec 24, 2025
  5.0
  All services went well. Attendants were respectful and courteous.🥲
• SW

  Shannon Wirth

  Dec 23, 2025
  1.0
  I wouldn't trust them with a pet rock. The only reason I started taking my boy there is because my daughter was working at the time that I knew one of the doctors. They have both since left and there is not one person in that office left that is competent. We have had nothing but problems. My boy was so traumatized at his dental that he would not even go near the car and he's a dog that loves to go for rides. He was terrified we were going to take him back. After that I refused to schedule drop off appts and only made appts for in room. I would look on the app to confirm the appt that I had just made and it would be a drop off in the computer so I would cancel. The last straw was me going to pick up heartworm prevention and being given flea and tick only. Literally told the girl at the front counter that I was thinking about switching from simparica trio to just simparica because it didn't want to give him extra medicine that he didn't need. We weren't having a problem with fleas. Meaning I would only want to give him heartworm medication. She brought out simparica never said a word to me about that not containing heartworm preventative. Thank God I looked it up. Called back after the holiday and they refused to give me the correct medication unless I made an appt to retest for heartworm. Which 1. would have made my boy late taking his preventative, 2. Was their fault that they can't schedule an appointment for in room 3. They already made me pay over $100 for medication that we didn't need. I've asked common sense questions there that I have gotten completely wrong answers about. Such as, do you offer titer testing for the rabies vax, was told by the tech that there was no such test. I knew that was incorrect. It's been multiple problems. Way too much to list here but their employees are very poorly educated. My daughter left because she was gaslit after the main doctor committed malpractice and tried to blame her. The corporation never made any attempt to correct that situation at all. DO NOT LEAVE YOUR ANIMAL HERE!!!!! MAKE SURE YOU CAN SEE THEM AT ALL TIMES!!!!! PLEASE!
• RS

  Randy Socito

  Dec 10, 2025
  5.0
  Banfield is such an incredible place. They cared for my boy, Cheddar, and took the utmost care of him. My wife and I are so grateful for their talented team of techs and doctors, we won't go anywhere else and will refer all of our friends to there.
• PS

  Paul Spence

  Nov 19, 2025
  5.0
  Kim is always there to help whenever I bring the pup.
• AA

  angelica

  Oct 3, 2025
  1.0
  I would give them zero stars if I could. I am on Banfield’s Optimum Wellness Active Special Care plan (the most expensive plan for cats at $90/month), and Dr. Bellinger’s team still tried to charge me $295 out of pocket for bloodwork and a urinalysis that are already included in my plan. The vet tech’s reasoning was that because I booked an “illness” appointment instead of a “comprehensive” one, they couldn’t apply my plan benefits. Nowhere in the Banfield plan does it say bloodwork, x-rays, or urinalysis are limited to comprehensive visits. On top of that, they tried to claim I had booked a drop-off instead of an in-room visit, but when they checked the computer, I was right about it being an in-room visit. The vet tech also tried to tell me that because I didn’t bring in a urine sample, they couldn’t use the covered urinalysis and I would have to pay out of pocket. This is unacceptable, especially since they’ve previously taken a urine sample during my cat’s dental anesthesia (without even asking first) and didn’t charge me since they said it was already included in my plan. Dr. Bellinger herself rushed me, urging me to go to urgent care because she said my cat’s bladder was “too firm” and he wouldn’t urinate for them. As soon as I got home, he used his litter box immediately. She didn’t even attempt diagnostics like a urine test or x-rays to confirm whether there was a blockage—tests urgent care would have run anyway. She also spoke with a Blue Pearl Vet surgeon who said surgery likely wouldn’t be necessary, so sending me away without proper diagnostics felt careless. They were also running behind despite my 8:30am appointment, rushed me through my visit, and forgot to give me a refill of my cat’s gabapentin. For a clinic I’m paying nearly $90/month to for “special care,” they’re basically scamming me. In summary: I’m paying for the highest tier Banfield plan and they still tried to charge me for covered services, rushed me out without running diagnostics, and gave poor communication. If you want quality and patience, see Dr. Johnson at the Great Bridge Banfield—she takes her time, explains thoroughly, and provides the care you’d actually expect. I would trust her over Dr. Bellinger any day.

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