Brand Certified
Banfield Pet Hospital
4.0(344 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
1236 Greenbrier Pkwy, Chesapeake, VA
23320, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(757) 436-7420
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Chesapeake provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.0
344 reviews
5 stars
211
4 stars
43
3 stars
19
2 stars
9
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the staff for being friendly and caring, others reported unprofessional behavior and poor communication.
Care Quality
Many customers expressed satisfaction with the care provided to their pets, highlighting the professionalism and compassion of the veterinary staff, though there were serious complaints about misdiagnoses and inadequate treatment.
Communication Issues
Numerous reviews pointed out significant issues with communication, including long wait times on the phone, lack of follow-up, and confusion regarding appointments and services.
Staffing Problems
Several customers noted that the location appears to be understaffed, leading to delays and frustration during visits.
Mixed Experiences
Overall experiences varied widely by location, with some customers reporting excellent service while others had negative encounters, suggesting inconsistency in service quality.
- LLLCFeb 17, 20261.0My dog was seen yesterday and today. The staff and the dog was aware of what his issues were and how he was declining all day even after all the money I spent to try to get him better. Find so be it I wanted to try whatever I could for him. My issue is all day I kept the doctor and staff informed that the euthanasia call could be today if not early tomorrow morning. But mostly possibly today. So at 5:00 pm I made the call due to his health was declining just to be told the doctor is leaving early today. She is with an emergency appt now. You should have called earlier. Keep in mind I told them I was in route to Banfield. But since I was told no I headed home and made the appt for the earliest they would give in. But once I got home my dog started having what seemed like a seizure or heart attack. He was convulsing shaking couldn’t control any of his movements of his bowels. He was scared my husband , my kids, and I were scared. It was the most horrific thing we had ever seen in our lives and didn’t know what to do. I tried to call Banfield as this was happening and the receptionist was no help. My family and I were in a panic because my poor baby body was uncontrollably thrashing around shaking. I ca not believing they made my family and I go through that when they were kept up to date all day about how he was doing. Not only that but when I called the cancellation office to cancel his plan since he is dead they want to still charge me for the full plan!!!
- JRJasmine RoundtreeFeb 4, 20265.0Amazing service, swift communication and the staff was very kind in terms of providing me information as a new pet owner.
- KCKimberly CarrollNov 6, 20255.0My Sibby Her surgery done on Tuesday. And doing very well
- ARAlexis RiddickNov 5, 20255.0The Chesapeake team at Banfield has been nothing short of amazing! I truly appreciate the care and expertise this team brings. Bailey is always so kind and caring, and I know my pup Ace is in great hands whenever he visits with Dr. Lebron. Thank you all for treating him like family!
- WWWillOct 6, 20251.0They charged us for medicine and forgot to give it to us. They called saying we could get it in a voicemail THEN tried to gaslight us that they didn’t know that we never got the medicine. About to cancel my subscription for both my dogs here. Additionally, we paid for nail clipping but I got the dog back and could not tell they were ever clipped. The nails still had dirt on them which wouldn’t be there if the nails were cut. Beware of this location.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Chesapeake offer?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations. They also offer dental, spay/neuter, microchipping, DNA testing, and end of life care services.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, during hospital hours, you can call for urgent care advice and referrals. For emergencies outside these hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Chesapeake?
The hospital is open Monday through Saturday from 8 AM to 6 PM, and Sunday from 9 AM to 5 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Can I schedule an appointment online for Banfield Pet Hospital?
Yes, you can schedule an appointment online via the Banfield website or the Banfield app available on both iOS and Android platforms.
What is the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care with exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews yearly and is not insurance but offers discounts on treatments.
Does Banfield in Chesapeake provide remote veterinary care?
Yes, Optimum Wellness Plan clients can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital located near any pet stores in Chesapeake?
Yes, Banfield Pet Hospital is located near PetSmart, which offers grooming and pet supplies, making it convenient to care for your pet's needs before or after your veterinary appointment.
What dining options are available near Banfield Pet Hospital in Chesapeake?
Nearby dining options include Total Wine & More with food and drink services, Baker's Crust Artisan Kitchen offering bakery and restaurant fare, Tropical Smoothie Cafe for smoothies and American cuisine, and Pizza Hut Express for quick pizza meals.
Are there any mobile phone stores near Banfield Pet Hospital in Chesapeake?
Yes, Verizon Wireless and AT&T Kiosk are nearby mobile phone stores where you can get mobile services and devices, helpful if you need to manage your Banfield app appointments or communications.
How might nearby pharmacies benefit someone visiting Banfield Pet Hospital?
Nearby CVS Pharmacy and CVS Beauty provide pharmaceutical and medical supplies, which can be convenient for filling pet prescriptions or purchasing health care products after your veterinary visit.
Brand Certified Facts from Banfield Pet Hospital
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