Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Chesapeake provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
341 reviews
5 stars
209
4 stars
43
3 stars
19
2 stars
9
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report unprofessional behavior and poor communication.
Care Quality
Many customers appreciate the quality of care provided to their pets, but there are significant concerns about misdiagnoses and inadequate treatment.
Appointment Issues
Numerous reviews mention difficulties with scheduling appointments, long wait times, and inconsistent availability of staff.
Pricing Concerns
Several customers express dissatisfaction with pricing, feeling that services are overpriced and not always covered by plans.
Staff Professionalism
While some staff members are commended for their compassion and professionalism, others are criticized for being rude and unhelpful.
- JRJames RichardsonNov 6, 20255.0My Sibby Her surgery done on Tuesday. And doing very well
- ARAlexis RiddickNov 5, 20255.0The Chesapeake team at Banfield has been nothing short of amazing! I truly appreciate the care and expertise this team brings. Bailey is always so kind and caring, and I know my pup Ace is in great hands whenever he visits with Dr. Lebron. Thank you all for treating him like family!
- WWWillOct 6, 20251.0They charged us for medicine and forgot to give it to us. They called saying we could get it in a voicemail THEN tried to gaslight us that they didn’t know that we never got the medicine. About to cancel my subscription for both my dogs here. Additionally, we paid for nail clipping but I got the dog back and could not tell they were ever clipped. The nails still had dirt on them which wouldn’t be there if the nails were cut. Beware of this location.
- AGAlonna GuilfoyleSep 17, 20255.0Absolutely enjoy coming there! Toby is always a great help and is always willing to do what needs to be done for my chili. She also is very professional and can keep calm during any situation. All of the front desk staff are and have always been friendly. Will definitely keep doing business with this location!
- JVJoanne ValentineSep 17, 20251.0I bought my two dogs in today for flea/ tick medicine and shots. When I arrived I called to see if someone could assist me bring them inside the store she said yes. I let her know I was parked in the middle section of the lot the third vehicle from handicap parking spot a green suv how didn’t you see my suv? I inside the vehicle calming my dogs down. I called again she said she came out and didn’t see my vehicle that’s totally impossible Mon the less I managed to get both dogs inside tryna catch my breath from the walk she asked me to put one dog on the scale I did she started doing something else I don’t know any dog that’s going stand there to long with no assistance from her at all with either dog. So she asked me to answer questions on the pad while I’m tryna keep my dogs under control instead of either assisting me with the dogs or putting my information on the pad. I was just frustrated with her at this point for the lack of compassion to assist a woman tryna control one big dog and a small dog. I just walked out in said I’ll talk them somewhere else that’ll assist me with them. I’ll never go back there again my bill was going to be over $215 or more and you couldn’t assist me with bringing them inside getting them checked in I’ll pass.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Chesapeake offer?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations. They also offer dental, spay/neuter, microchipping, DNA testing, and end of life care services.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, during hospital hours, you can call for urgent care advice and referrals. For emergencies outside these hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Chesapeake?
The hospital is open Monday through Saturday from 8 AM to 6 PM, and Sunday from 9 AM to 5 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Can I schedule an appointment online for Banfield Pet Hospital?
Yes, you can schedule an appointment online via the Banfield website or the Banfield app available on both iOS and Android platforms.
What is the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care with exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews yearly and is not insurance but offers discounts on treatments.
Does Banfield in Chesapeake provide remote veterinary care?
Yes, Optimum Wellness Plan clients can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital located near any pet stores in Chesapeake?
Yes, Banfield Pet Hospital is located near PetSmart, which offers grooming and pet supplies, making it convenient to care for your pet's needs before or after your veterinary appointment.
What dining options are available near Banfield Pet Hospital in Chesapeake?
Nearby dining options include Total Wine & More with food and drink services, Baker's Crust Artisan Kitchen offering bakery and restaurant fare, Tropical Smoothie Cafe for smoothies and American cuisine, and Pizza Hut Express for quick pizza meals.
Are there any mobile phone stores near Banfield Pet Hospital in Chesapeake?
Yes, Verizon Wireless and AT&T Kiosk are nearby mobile phone stores where you can get mobile services and devices, helpful if you need to manage your Banfield app appointments or communications.
How might nearby pharmacies benefit someone visiting Banfield Pet Hospital?
Nearby CVS Pharmacy and CVS Beauty provide pharmaceutical and medical supplies, which can be convenient for filling pet prescriptions or purchasing health care products after your veterinary visit.