Banfield Pet Hospital

Reviews

• TR

  Tina R

  Jan 2, 2026
  1.0
  My 9 year old dog’s rabies vax expired three months ago. Banfield only authorized a one year new vax instead of the normal three year vax. Said it was up to the Vet’s discretion— the VET’S DISCRETION!!! I repeat my dog is 9 years old the former shot just expired! Discretion means they could have said YES to a new three year shot but choose to say no and only gave a one year!!! This means this place is only after money!!! Pick another Vet facility and not Banfield!!
• RM

  Ron Myers

  Jun 11, 2023
  4.0
  It's been kinda slow, they are short on Vets. But other than that their ok.
• FK

  Fox Hollow Kennel

  Feb 22, 2023
  1.0
  UPDATE: 2 weeks later and still haven’t been contacted by anyone at Banfield, as promised. Took a clients dog in for shots and a suspected UTI. #1, you never see or speak to a vet. You aren’t allowed in exam room. #2, because we could not collect a urine sample manually, I was told they have no other option to check for a UTI so too bad. Really terrible that they don’t even have the capability to diagnose and treat a simple UTI. I have to take the poor dog to my vet for treatment. If I could give less than 1 star I would. Buying an “insurance plan” from them is a rip off because they are NOT a full service vet and don’t even own an ultrasound machine. Disgusting that they keep conning people into buying these “plans.” I never once saw an actual veterinarian. Still waiting for someone to contact me!!! Fortunately I took dog to my vet, they performed a super easy cystocentesis, diagnosed a UTI, and gave her medication so thanks to my wonderful non-Banfield vet, the dog is finally on the road to recovery. Its a shame she had to suffer 2 additional days because of the incompetence and lack of concern shown by Dr Keller at Banfield Charlottesville.
• MW

  Mal Webb

  Sep 8, 2022
  1.0
  My pet(s) had been with Banfield for 13 years. Because of the quality of care at this office and the lack of response to concerns voiced both to the practice and corporate my plan expires in October and in January I made sure to schedule non renewal. UPDATE (10.4.2022)- A Rescue Organization called inquiring about my history of pet care and was told my animals had not been there since October 2020 despite them going in for routine visits. Taking a screenshot of the online portal showing regular care seems to have resolved the issue, but AVOID THIS PRACTICE.
• LE

  Lisa Estes

  Jun 11, 2021
  4.0
  The staff at hospital are very friendly and they are so polite. Very knowledgeable and explained everything to me for the 100 time .and this was just first visit . So we will see but for now I'm pleased and so is Lucy .

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