Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - South Riding provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Banfield Pet Hospital
25401 Eastern Marketplace Plaza, Chantilly, VA
20152, United States
Hours
Reviews
3.4
172 reviews
5 stars
86
4 stars
15
3 stars
13
2 stars
4
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with front desk staff, citing rudeness and unprofessional behavior.
Communication Issues
Frequent complaints about lack of communication regarding appointments, treatment plans, and follow-ups.
Quality of Care
Mixed reviews on the quality of veterinary care, with some praising the veterinarians while others reported misdiagnoses and rushed consultations.
Billing Practices
Customers expressed frustration over unexpected charges and perceived upselling of unnecessary services.
Positive Staff Interactions
Despite negative experiences, some customers highlighted positive interactions with specific staff members who were caring and attentive.
- CRClara RickmanNov 11, 20251.0Went in to get written prescription for preventative and told to come back later once they call, it’s been weeks and 4 calls later they never did have it ready. It’s past my dog’s scheduled date for the medicine. Each time I call they said the doctor is not in and will make a note and it will be ready tomorrow! So unprofessional & unorganized!!!!
- BCBlack CatSep 15, 20255.0Wonderful Staff! Very kind to both myself and my animal. I have trust in the veterinarians there. The membership is reasonably priced and saves money overall.
- DLdavid leonardSep 15, 20255.0Empathetic, professional and honest. This is our vet for sure.
- ZZzariusJul 9, 20255.0Love the ambiance and love the staff
- CLCecilia LemusJun 29, 20251.0I scheduled an appointment online for 06/29 at 1:00 PM. Banfield called me and left a voicemail confirming the appointment for 1:00 PM on 06/27, which I then confirmed over text as requested. I even showed proof of the text confirming the 1:00 PM time. When I arrived for my appointment, the front desk staff told me they were expecting me at 2:00 PM because the vet was on lunch until then. This was shocking, as I had clearly confirmed the 1:00 PM appointment time. They told me they don’t see patients at 1:00 PM due to their lunch break, which I understand and respect, but no one ever called to notify me of any time change. I planned my entire day around this confirmed 1:00 PM appointment. Banfield needs to respect their clients’ time. Clear communication and proper appointment management are essential, and I was disappointed in how this was handled.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive pet health care services does Banfield Pet Hospital offer?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to maintain your pet's health.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment by visiting their website link for appointment scheduling or by using the Banfield app available on iOS and Android.
What are the operating hours of Banfield Pet Hospital in South Riding?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on certain holidays like Christmas and New Year's Day.
Does Banfield offer any wellness plans for pets?
Yes, Banfield offers Optimum Wellness Plans that provide annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care with automatic renewal every 12 months.
Can I get veterinary advice online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat on the Banfield app.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required for visits to Banfield Pet Hospital to ensure proper scheduling and care delivery.
What nearby dining options are available around Banfield Pet Hospital?
Nearby dining options include East Gate Asian Bistro and Hunan Village, both offering Asian cuisine, ZENSHI Handcrafted Sushi for sushi lovers, and Ford's Fish Shack for seafood enthusiasts. These are convenient places to grab a meal before or after your visit.
What other services and amenities are conveniently located near Banfield Pet Hospital?
Close to Banfield you'll find Harris Teeter grocery store with a pharmacy and bakery, Walgreens pharmacy and convenience store, and financial services like Western Union and Capital One Bank, helping you combine errands with your pet's healthcare visit.
Are there any nearby fitness or wellness facilities near Banfield Pet Hospital?
Yes, nearby facilities include TigerDen South Riding martial arts club and Aqua-Tots Swim Schools, great for wellness activities while visiting the area.