Banfield Pet Hospital

Reviews

• MH

  Mara H

  6 days ago
  1.0
  Knowing I was a 40 minute drive away, they had me bring my dog in, wait 30 minutes in the examination room before telling me to go to another vet bc they were closing in 30 minutes. Furthermore, the examination room was disgusting. The tons of different dog hair, clearly hadn’t been swept all day.
• KA

  Kara Ashcraft

  Apr 22, 2026
  5.0
  I love this banfield!! Alex is the greatest front desk person on earth let me just say that. I love the doctors ms valentine was the last person our fur baby saw but LOVE HER!!! Love everyone there!! Definitely worth the drive for us.
• GD

  gagandip dhaliwal

  Apr 21, 2026
  1.0
  I will no longer be using location-based services. The employees lack adequate training and knowledge about the operations of the business and are unaware of the appropriate plans for different customers.
• CA

  Cristie Aragon

  Dec 24, 2025
  1.0
  I had an extremely disappointing experience at this Banfield location. My appointment was over 35 minutes behind before my dog was even seen, with no acknowledgment or apology. When I asked a simple question about why a particular test and treatment were being recommended for my dog’s eye, the veterinarian, Dr. Atif, responded in a dismissive and unprofessional manner, essentially telling me that if I didn’t like it, I could “go somewhere else,” and implying that if I declined, any outcome would be “on me.” This felt intimidating rather than informative. The technician who entered the room did not introduce herself at all, which added to the lack of professionalism. At checkout, a staff member named Lucy was openly rude, showed attitude, and walked away while I was waiting for assistance. I only visited this location because my usual Banfield clinic had no availability. I have always had positive experiences at my regular location, which made this visit especially upsetting. Pet owners bring their animals in when they are sick and vulnerable, and we deserve clear communication and basic respect. This experience left me feeling disrespected and disgusted. I hope management takes this feedback seriously, as this level of service should not be acceptable.
• JT

  Josie T

  Jun 21, 2023
  1.0
  Banfield in Chantilly, needs to be shut down.Dr Hanna Maskalkova, misdiagnosed, a 4 1/2 month old puppy. Dr. Maskalkova cared more about the bottom line. My son, took Freddy to Banfield. To establish a vet. Banfield took blood test, and came back to my son who is 25 and his fiancé is 21. Banfield came back with we need more blood test. When the blood test came back, Banfield, said we need a sonogram.( more money) It looks like Freddy’s liver is messed up. Mind you before Freddy went to Virginia with my son. Freddy had a clean bill of health from the vet down here in South Carolina. I got involved as my sons mother, because my son was feeling that they were taking advantage of him because he was young. And they were being disrespectful and rude, and not explaining what they were doing. And then kept charging him extra money. After the sonogram . I was told from the doctor herself that we will know everything that’s going on with Freddys liver. She calls me with the results and says I don’t know what’s going on so we need a CT scan. It could be liver, shunt, or it could be Microvascular dysplasia. That was the Friday before memorial day. I said enough is enough. I drove up to Chantilly, picked up Freddy and drove him back down to South Carolina. To go to a vet that cares about pets, and not money unlike Banfield in Chantilly. The doctor from banfield, told me Freddy , looks good .(lies) Freddy could not lift his head up. He was lethargic and not moving. I brought him back South Carolina. Freddy saw the vet in South Carolina, well he was moving after he was treated ,Freddy started lifting his heap up. WE HAD HOPE. But the damage to his liver from what Banfield in Chantilly and Dr. Maskalkova have done. It was too great. we had to put Freddy down. Mind you when Freddy was with Banfield within the three week span. Almost 4 weeks. They killed our Freddy. Our vet in South Carolina, found out that Freddy had an enlarged heart, and fluid in his stomach. Which I sent the x-rays to someone in corporate. Which Banfield said that he was all good none of that showed up and all the test and the sonogram that they gave him nothing showed that. In the paperwork in the sonogram, it states no liver shunts. I have that paper. They’re liars and they’re cheaters and they will kill your pets. The doctor is negligent, disrespectful and rude. The whole management team. And a receptionist name.Sepi was rude and disrespectful and yelling at me. Corporate had someone call me by the name of Cesar Colon, he was biased, basically telling the doctor is a good doctor. He’s work with her. Dismissing the proof that I have that this doctor was negligent. We spent so much money to get Freddy healthy, believing that she had the best interest for Freddy. But the doctor only had money money money. I’m my opinion! They don’t care about your pets. Or the emotional stress they put you through or The financial stress they put you through. I speak for Freddy, he will be heard. Someone will be accountable. The first photo is a photo of Freddy under the care of Banfield. I have videos , of Freddy was breathing terribly. And then I have another video of him back with me and breathing just fine. I sent it to Cesar, but they do not care.

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