Petco

4.1
671 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Burke Pet Store located at 9230 Old Keene Mill Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
9230 Old Keene Mill Rd, Burke, VA
22015-4201, United States

Hours

Reviews

4.1
668 reviews
5 stars
366
4 stars
161
3 stars
59
2 stars
24
1 star
58

What are people saying?

AI-generated from recent customer reviews

Grooming Issues

Numerous customers reported poor grooming experiences, including cuts, unclean pets, and miscommunication about services.

Customer Service

While some customers praised friendly and helpful staff, many others experienced rude service and long wait times.

Animal Care Concerns

Several reviews highlighted neglectful conditions for animals in the store, including dirty enclosures and sick fish.

Product Availability

Customers appreciated the variety of pet supplies available, although some noted issues with stock levels and specific product availability.

Store Condition

The store was described as clean but outdated, with some customers expressing concerns about organization and overall maintenance.
  • SS
    Sandra Smith
    Nov 10, 2025
    5.0
    Three months ago I adopted a small precious cat from 4Paws Rescue, which Petco provides space for inside their stores. The Burke store has been very helpful and convenient for several items I've needed for my Misty. The employees are very knowledgeable and personable.
  • DA
    Dee Anderson
    Nov 5, 2025
    5.0
    Love Petco in Burke! Very easy to order on the app. Plus great discounts. Quick and easy pick up and a friendly employee.
  • KK
    KelmaryMusic
    Nov 2, 2025
    5.0
    El mejor lugar para nuestros bebes
  • BH
    Bresly H
    Oct 18, 2025
    1.0
    My dog come back in pain after his hair cut and nails trim. He had cut all over, and come back with flies. Don't take your pets here unless you don't like pets.
  • BB
    Britski
    Oct 10, 2025
    5.0
    This Petco in Cheshire station has been a godsend. My elderly cat recently passed, but prior to doing so was having gastrointestinal issues. Petco worked with me with so many food options for my picky cat. There were even times that I had to return full bags of food that only a cup or less was taken. Petco honored the return, reimbursing me the full amount and allowing me to try another food option for my kitty. I couldn't be more grateful for their great service, return policy, and phenomenal friendly staff! I have always received help at this location

Frequently Asked Questions About Petco

Does the Petco Burke location have a vet hospital?

No, Petco Burke does not have a full-service vet hospital.

Does Petco Burke offer vaccinations?

Yes, Petco Burke provides vaccinations.