Playful Pack

Reviews

• CS

  Carolyn Schiller

  Feb 23, 2026
  5.0
  The staff at Playful Pack are so kind and knowledgeable. My dog seemed very happy when she left In fact, I think she wanted to stay longer.
• TC

  Tjaden O'Dowd Cox

  Jan 20, 2026
  5.0
  The staff is so lovely and helpful! My pups are exhausted from playing all day!!
• MM

  Marcus Medina

  Dec 30, 2025
  1.0
  I did not want to leave this review, but after several attempts to contact the regional manager without a response, I feel I have no choice. Over the summer, I day-boarded my 11-year-old hound at the Rosslyn location. I was later told that he had been separated from the other dogs because he repeatedly mounted another dog. At some point, he was placed in a crate. Either the crate was not properly secured or he managed to get out, because he was subsequently able to reach the same dog again and was bitten. I was initially told over the phone that the bite was minor and that there was no need to rush to pick him up. However, when I arrived, it was immediately clear that the injury was much more serious than described. I took him directly to the emergency vet, where he required treatment. Photos from his ER visit are included below. I understand that incidents can happen in group dog-care settings. However, the handling of this situation — including the apparent failure to properly secure my dog and the lack of transparency about the severity of the injury — was extremely disappointing. At a minimum, I expected acknowledgment of my concerns and communication from management, which has not occurred despite multiple attempts. Overall, this experience was very disappointing.
• IL

  Introverting Out Loud

  Dec 11, 2025
  5.0
  The staff at Playful Pack are so friendly and are always willing to listen to concerns. Athena loves the "hoomans" at Playful Pack as well as her fellow canine playmates.
• JS

  Justine Sykes

  Dec 4, 2025
  5.0
  Such a great place to send your dog to! I have been going here for 4 years and have only had positive experiences! The staff is so friendly and communicative. They keep the dogs safe and always openly communicate anything about my dog’s health status, behavior, and account information. They also open at 6:30am which saves me on early work days! Their prices are very good and have different payment options. I definitely recommend Playful Pack! The Rosslyn location is filled with great dogs and awesome staff members!

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