Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Annandale provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Banfield Pet Hospital
6960T Bradlick Shopping Center, Annandale, VA
22003, United States
Hours
Reviews
3.4
277 reviews
5 stars
146
4 stars
15
3 stars
8
2 stars
9
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and unprofessional behavior from staff, particularly at the front desk.
Care Quality
Several reviews highlighted concerns about the quality of care, including instances of neglect and mishandling of pets.
Pricing Issues
Customers frequently mentioned high costs and unexpected charges, leading to perceptions of the business prioritizing profit over pet care.
Appointment Management
Numerous complaints were made about scheduling issues, including long wait times and last-minute cancellations.
Mixed Experiences
While some customers praised specific staff members and locations for their care and professionalism, many others had negative experiences that overshadowed these positives.
- TRTuul Ragchaasuren3 days ago3.0I brought my kitten in for a check-up, and the medical care itself was good. They examined my kitten thoroughly and addressed all of the health issues, so I am satisfied with the treatment provided. However, I was very disappointed with the staff’s attitude and communication. Their behavior felt condescending and made me uncomfortable. I am not sure whether this is how they treat all clients or if it was just my experience, but I believe I did not act rudely or disrespectfully in any way. While the medical care was handled well, the customer service and communication need improvement.
- JJjosh5 days ago1.0first time taking my dog here, albiet she had a few problems. the original total i was given was 175$...later they changed it to 600$ and i asked for the wellness plan. they said i could do it and it would take it down to 500$ they called later and told me i couldn't. after the labs, they told me the medicine itself would raise the bill to 1,200$. absurd. they told me 4 different prices and i was not expecting to go over 600$ just for allergies. they shouldve been more transparant with pricing beforehand even though i told the vet the budget i had. MAKE SURE TO ASK PRICING BEFOREHAND
- EFElliott FabrizioDec 5, 20251.0Very poor experience financially. Took my dog in for tests included in my plan and was charged $150 dollars because they classified the visit as hospitalization, saying that meant they’d keep an “extra close eye on him.” Not satisfied with the value of the extra care plan at all.
- PSPamela SmithNov 30, 20255.0Omg it was awesome
- MCMadison ChristianSep 3, 20251.0Don’t waste your time. I scheduled an appointment online and was told the doctor was on lunch at my scheduled time and I would have to leave my cat and come pick him up later if I wanted him to be seen for a minor, quick procedure. I requested anal gland expression. They gave a poor excuse about why the system even allowed me to schedule an appointment on the vets lunch break which didn’t make sense. They did offer to reschedule my appointment to the following day which I agreed to. Then when I go to the front desk before leaving to confirm my appointment had been rescheduled the receptionist doesn’t see it and then tries to charge me for a full examination despite me telling her nothing was done and my appt had been rescheduled... Mind you my cat had nothing done to him, no one even touched him, he was never even removed from his carrier. Clearly the staff does not communicate effectively which each other as it would have been very simple for them to accompany me to the desk to check out and tell the receptionist nothing had been done and my appt was rescheduled. All around a terrible experience for really no good reason. Most of my issues could have been easily avoided with better communication/scheduling.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Annandale provide?
Banfield Pet Hospital offers routine vaccinations, microchipping, dental and surgical care, preventive care clinics, nutrition advice, parasite control, spay/neuter services, end of life care, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Annandale?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday and Sunday from 8:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care. However, during hospital hours you can call for urgent care advice or referrals. For emergencies outside of these hours, please contact your local emergency hospital.
Can I get veterinary care remotely from Banfield?
Yes, clients with Optimum Wellness Plans can access general pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutritional consultations, dental care, and more. These plans automatically renew yearly unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
Payments for the wellness plan can be spread over 12 months with automatic withdrawals from your bank account or credit card. There is also an option to pay in full.
How do appointment types work at Banfield Pet Hospital?
You can have in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait for a call, or Optimum Wellness Plans virtual visits conducted from home.
What nearby places can I visit around Banfield Pet Hospital in Annandale?
Nearby you can visit Eagle Tae Kwon Do for martial arts classes, Gold's Gym for fitness, and enjoy dining at restaurants like Szechuan Star, Papa John's Pizza, and Tian Cha bubble tea shop.
Are there convenient services near Banfield Pet Hospital in Annandale for errands or beauty?
Yes, near Banfield Pet Hospital you can find Advance Auto Parts for car needs, Envy Nails for salon services, and Princess Quality Cleaners for dry cleaning and alterations.
How can nearby dining options complement my visit to Banfield Pet Hospital?
After your pet’s visit, you can explore local restaurants such as Kabobistan (Afghan cuisine), Mae Ornnit Thai Kitchen, and Del Mar's Baja Mexican for a diverse culinary experience.