Petco

4.2
832 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Alexandria Pet Store located at 6612 Richmond Hwy. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6612 Richmond Hwy, Alexandria, VA
22306, United States

Hours

Reviews

4.2
824 reviews
5 stars
478
4 stars
176
3 stars
73
2 stars
33
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were numerous complaints about rude or unhelpful employees, particularly in the grooming department.

Grooming Issues

A significant number of reviews highlighted poor grooming experiences, including incomplete services and unsatisfactory results, leading to customer dissatisfaction.

Store Condition

Customers noted that the store was often dirty and disorganized, with some reporting unsanitary conditions affecting their shopping experience.

Product Availability

The store generally had a good selection of products, but some customers expressed frustration over inconsistent stock levels and pricing discrepancies.
  • CY
    Capricia Yarborough
    4 days ago
    5.0
    Diana was an amazing Customer Service Representative. She answered all my questions and assisted us with purchasing and handling the Bearded Dragon. We were taught how to groom and feed it, amongst other things. She walked around with us to make sure that we were purchasing the right items in order to properly care for our new pet. We are grateful for her knowledge and assistance. We will be back soon to purchase more items, as well as to adopt a Guinea Pig. THANK YOUUUUU DIANA FOR EXCEPTIONAL CUSTOMER SERVICE!!
  • MC
    Maria Colon
    Jan 1, 2026
    3.0
    Took my dog the 31th to the gromming salon with a appointment and they only had a one person doing everything.It was a long wait from 1030am got my dog at 230pm it was frustruating for the dog never ever will take her their
  • NH
    Nia H
    Dec 20, 2025
    5.0
    Clean and very easy to find products!
  • BR
    Bre Rodriguez
    Dec 13, 2025
    1.0
    I called the petco at 2 pm to ask if they had Santa in for today, manager said yes. I asked what time it ends, she said 4. I left my house and got there at around 3 since i live an hour away. When i got there, they told me that they no longer had Santa, mind you, it’s 3:15. The employees were very nice and polite when telling me about it. It just sucks that I was told it was open until 4 just to be told it’s not. Don’t give out wrong information 🤷‍♀️
  • TB
    Teresa Brady
    Dec 4, 2025
    5.0
    Just like to say Demetrius Was an Amazing Young Man & so kind to let this old lady go on about my Cat's 👍 Jan 5...... I had the pleasure of having Demetrius at the cash register again, He makes my day!!

Frequently Asked Questions About Petco

Does the Petco Penn Daw location have a vet hospital?

No, Petco Penn Daw does not have a full-service vet hospital.

Does Petco Penn Daw offer vaccinations?

No, Petco Penn Daw does not provide vaccinations.