Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Alexandria Hilltop provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
183 reviews
5 stars
130
4 stars
22
3 stars
6
2 stars
3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and knowledgeable, particularly highlighting individuals like Jacob, Dr. Maxey, and Dr. Johnston.
Service Efficiency
Several reviews noted the clinic's efficiency in handling appointments and providing timely care, although some customers expressed frustration with scheduling difficulties.
Communication Issues
There were multiple complaints about poor communication regarding appointments and treatment plans, leading to dissatisfaction among some customers.
Mixed Care Experiences
While many customers reported positive experiences with routine care, others expressed concerns about the clinic's ability to handle complex or emergency cases.
Pricing Concerns
Customers found the pricing reasonable for routine care but expressed frustration over the difficulty in accessing timely appointments, questioning the value of the wellness plans.
- TOTamaira “Tami” OgdenDec 28, 20255.0I ended up at the Hilltop location by accident after the closer location to my home failed to inform me my appointment had been cancelled due to a doctor being sick. However, I feel extremely blessed to have gone to Hilltop and to have worked with Angie, Joy & Vavilih. After my visit I felt my baby boy Ares was well cared for and my daughter and I were well informed/educated on my puppy and his needs. Due to the great service, the welcoming environment, and the reasonable pricing Ares will remain at this location for all of his care.
- JOJason OswaltDec 23, 20255.0I needed to bring my dog in for a same day appointment. Trinity and Jacob provided exceptional customer service and they were able to help my dog within the hour. I was thoroughly impressed with their efforts. 10/10 customer service!
- ABAllison BednarekDec 22, 20255.0Jacob was very caring and professional. He helped us to understand the options for our dog's wellness plan and what made sense based on our dog's age and needs. Jacob was very helpful and made us feel that our dog was being well cared for. Thank you!
- CCChyra ChurchDec 22, 20255.0We absolutely love Banfield Alexandria of hilltop! They take such great care of our very anxious dog Moe Moe! He is so calm coming to this location. It’s clean, efficient and they have great communication. They remember our dog and his meds and the doctors, nurses and staff are always so kind and personable! Shout out to Jacob! Moe says you are awesome!
- ALAlec LowellDec 19, 20255.0Recently transferred my pets here and I have to say it’s the best decision I’ve made. The staff is great, and the care for my animals has been exceptional. Especially today. A young gentleman named Jacob did and excellent job with my dog and was so informative and made the experience so easy. I joined the care plan and will continue to come back!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the general operating hours of Banfield Pet Hospital in Alexandria Hilltop?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent care advice or referrals. For emergencies during non-hospital hours, contact your local emergency hospital.
What preventive health care services does Banfield Pet Hospital offer for pets?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as part of preventive care.
What is included in the Optimum Wellness Plans at Banfield?
Optimum Wellness Plans cover annual preventive care such as exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. They automatically renew annually unless paid in full.
How can I pay for the Optimum Wellness Plan at Banfield?
Payments can be spread over 12 months via automatic withdrawal or credit card. There is also an option to pay in full upon enrollment.
What types of appointments are available at Banfield Pet Hospital?
They offer in-room appointments with you and your pet, drop-off appointments where you leave your pet and get updates by phone, and virtual visits for wellness plan members.
Can I get veterinary care or advice online from Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
What nearby amenities can I visit after my appointment at Banfield Pet Hospital?
Nearby you can visit Panda Express for a quick meal, Massage Envy for relaxation, or Bruster's Real Ice Cream for a treat.
Are there any nearby services that can assist with pet owners’ other needs near Banfield?
Yes, nearby are phone stores like AT&T and Verizon for mobile needs, and several beauty salons such as You Got Nail and Shear Allure for personal care.
If I'm visiting Banfield Pet Hospital, what local services related to real estate are close by?
There are several real estate agents and services nearby including John Roames, Jakub Knap | KNAP Real Estate, Eddie Fernandez Real Estate Consultant, Premier League Homes, and Susie Branco Zinn, RE/MAX Gateway.