Brand Certified
Banfield Pet Hospital
4.1(482 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
3081 South 5600 W, West Valley City, UT
84120, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(801) 840-1858
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - West Valley provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
482 reviews
5 stars
310
4 stars
64
3 stars
32
2 stars
17
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praise the staff for being friendly and caring, others report rude interactions and poor communication.
Care Quality
Overall, many customers appreciate the quality of care their pets receive, noting the staff's kindness and expertise, though there are serious concerns about specific incidents of negligence.
Appointment Issues
Numerous reviews highlight difficulties in scheduling appointments, with complaints about long wait times and cancellations, particularly for urgent care.
Pricing Concerns
Customers express dissatisfaction with pricing, citing high costs for services and frustrations with the wellness plan, which some feel does not provide adequate coverage.
- ACAdrya ChJan 20, 20264.0Great customer service! I waited in line for about 5 min because the cashier was waiting for the manager, after that, she was amazing giving me the pros and cons on a fish food I was getting.
- NPNancy PerkinsDec 17, 20255.0Erin and Dr. Feyline took great care of Freyja while she was getting her blood work done and annual exam. I won't see anyone else.
- MWMary WheelerNov 17, 20251.0Rude and uncaring receptionist.
- LBLisa BonnellOct 2, 20255.0My animals are always so nervous, but everyone is always so kind and gentle with our pets. They do a great job making them feel safe and comfortable.
- SSSheila SmithOct 2, 20255.0Love Banfield. Been using them for 9 years. The monthly wellness cost is worth it in my opinion. It gives me a sense of ease. The staff has always been great. They love and adore my Wilford boy. Highly recommend.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the main services offered by Banfield Pet Hospital in West Valley?
Banfield Pet Hospital in West Valley provides preventive care clinics, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA tests.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services but can offer urgent care advice during hospital hours and referrals to emergency hospitals or specialists as needed.
What are the operating hours of Banfield Pet Hospital in West Valley?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and certain holidays.
What is included in the Optimum Wellness Plan offered at Banfield?
The Optimum Wellness Plan includes head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and other preventive services, but does not cover treatment for abnormal conditions. The plan automatically renews annually unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via the Banfield website or by using the Banfield app available on the App Store and Google Play.
Does Banfield Pet Hospital offer virtual or remote pet care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ available on the Banfield app.
Are appointments required to visit Banfield Pet Hospital?
Yes, Banfield Pet Hospital requires appointments for visits to ensure quality and attentive care for your pet.
What nearby pet-related stores or services are close to Banfield Pet Hospital?
PetSmart is nearby, offering pet supplies and additional pet services, which could be convenient for picking up pet food or accessories before or after your veterinary visit.
What dining options are available near Banfield Pet Hospital in West Valley?
Several restaurants nearby include LongHorn Steakhouse, Chili's Grill & Bar, It's Just Wings, Jersey Mike's Subs, Papa Murphy's Take 'N' Bake Pizza, NASCAR Refuel Tenders & Burgers, and Starbucks, providing plenty of choices for a meal or snack around your appointment.
Are there any fitness or recreational facilities near Banfield Pet Hospital?
Yes, Rocky Mountain Aquatics, West Valley City Family Fitness Center, Dance Force, and WVC Public RC Course are nearby, offering options for exercise and leisure activities before or after your visit.
Brand Certified Facts from Banfield Pet Hospital
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