Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
365 reviews
5 stars
234
4 stars
42
3 stars
7
2 stars
15
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and unhelpful staff, with issues such as long wait times for appointments and difficulty reaching the clinic by phone.
Care Quality
There are mixed reviews regarding the quality of care, with some customers expressing dissatisfaction over misdiagnoses and lack of thorough examinations.
Wellness Plan Issues
Numerous complaints about the wellness plan, including unexpected charges and the inability to cancel after a pet's passing.
Staff Attitude
Several reviews highlighted unprofessional and insensitive behavior from staff, particularly during difficult situations involving pet health.
Appointment Availability
Customers frequently mentioned difficulty in scheduling timely appointments, often being told to wait weeks for urgent issues.
- POPayton Olsen2 days ago1.0Lady was more concerned about me signing up for there plan than worried about the animal I came in for an eye infection. That went away before the appointment and they didn’t even ask me about her eye just trying to get her vaccinated and the monthly plan then I asked her about her eye and then all the sudden it’s even more money and the vaccines couldn’t be done until the vet looks at her eye they would charge 60$ just to look. Definitely more for the money and not the animals
- KGK GSep 18, 20251.0Are they ever open? Seems like every time I call during their business hours they’re closed
- BGBrandy GibbSep 16, 20251.0This place has sucked ever since it moved out of the PetSmart. Changes staff constantly, don't seem to be able to keep a vet on staff so their never open, and don't answer their phone. They canceled my dogs vaccine appt that should have just been done a month prior at his comprehensive one. Which they have done for me in the past which shows that they are getting lazier and lazier. I can only do Saturday appts, becuase of my work schedule. The workers don't seem to care that now for months on end they are the only location that keeps canceling and rescheduling on their clients, act like its no big deal. Because of only being able to the Saturday appts. they told me well the great thing about Banfield is they have so many locations in the valley, you can check with one of them for a sooner appt on a Saturday (They didn't have an open Saturday for 2 months, and who knows if that would have even stuck.) If you want me to take my business to another location I gladly will help you do that, if you don't want to be in business at this office anymore. They don't seem to give a crap that their constantly canceling on their patients, the staff don't care about the animals anymore. I also recently learned that even if your pet passes you still have to pay for the rest of your years wellness plan. That is disgusting and cruel to the owners. They just lost a family member (some people think of their pets that way) and your going to still take money out of their account every month for months. A human rehab center wouldn't still charge a monthly fee if the patient died why do that to pet owners that's just cruel and mean. How heartless can your company be, for the almighty dollar.
- SSSlobberdog66Sep 15, 20251.0I took my dog in for a check up during Covid so I wasn’t able to be with him and ask questions. The vet returned a report saying his ears and eyes looked good but he was slightly overweight. My do had an ear infection and is 10 lbs underweight. I haven’t been back to Banfield since and don’t plan on going back ever.
- KVKimberly Mejia VerdozaSep 15, 20255.0I absolutely love Banfield for all my pets. I started with my family pugs and I have 2 cats of my own now. I recommend this place to all my friends and family and even people I meet. The staff is amazing and always super attentive. They always answer all my questions and recommend me option for my pets. They make it a point to memorize everyone and there pets.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular operating hours of Banfield Pet Hospital in West Jordan, UT?
The hospital is open Monday, Tuesday, Thursday, Friday, and Saturday from 8:00 AM to 6:00 PM, and Sunday from 8:00 AM to 3:00 PM. It is closed on Wednesdays and certain holidays.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care. However, they can offer urgent care advice during hospital hours and provide referrals if necessary.
Can I schedule an appointment with Banfield Pet Hospital online?
Yes, you can schedule an appointment online via their website or through the Banfield app using the provided scheduling links.
What preventive health care services are offered at Banfield Pet Hospital?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is the Optimum Wellness Plan at Banfield?
It is an annual preventive care plan covering exams, vaccines, diagnostics, nutrition consultations, and dental care, with discounts on treatment services.
How can I access veterinary advice outside of hospital hours?
Banfield clients with an Optimum Wellness Plan can use Vet Chat™ via the Banfield app to connect with a veterinarian 24/7 for general advice and triage support.
Is Banfield Pet Hospital accessible to individuals with disabilities?
Yes, the hospital has wheelchair accessible restrooms and welcomes all clients, including LGBTQ individuals.
What nearby medical facilities can I find close to Banfield Pet Hospital?
Nearby medical facilities include Randall Watson (emergency medicine), Southwest Family Medicine, Summit Primary Care and Clinical Services, and Jordan Valley Pediatrics, which can be helpful for comprehensive medical needs.
Are there nearby dining options around Banfield Pet Hospital for visitors?
Yes, nearby dining options include Wild Ginger restaurant, Yan Express Asian Restaurant, Simply Sushi, Raw Bean Coffee House, and Rawbean Coffee, ideal for grabbing a meal or coffee before or after your visit.
What local businesses around Banfield Pet Hospital can offer additional services to pet owners and visitors?
Nearby businesses such as Smith's drugstore, GO H2O grocery store, and KeyMe Locksmiths provide convenient services for visitors. Also, beauty salons like Chicano Cutz and Ryan’s Nails can offer grooming and relaxation options.