Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - West Jordan provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
116 reviews
5 stars
80
4 stars
8
3 stars
6
2 stars
2
1 star
20
- TRTiana RoseNov 14, 20253.0The last time I was here, the tech tried to take blood for my dog who was sitting still & being so good for them. She couldn’t find her vein poked her multiple times before she cried & we rescheduled. I felt like she was in a rush & didn’t care. I was very hesitant to bring her back because of the negative experience but I did today since she’s on their wellness plan. I was so much more pleased with our visit today. Jen was so kind & patient with my dog. She made sure she found her vein before poking her with the needle & only had to do it once. Jen was also so much more personable & I felt comfortable with her caring for my dog. Jen deserves 5 stars, but the company overall is 3. Thanks Jen!
- KBKim BurtonNov 7, 20251.0I’ve tried contacting the West Jordan location multiple times a day on several different occasions, but the phone is never answered. My small Maltese/Shih Tzu has been seen at this location in the past when it was part of PetSmart, so I thought it would be nice to bring her back in for her annual follow-up. This location would be the most convenient for us since we live nearby, making drop-off and pick-up easy. However, it’s been very frustrating not being able to reach anyone by phone to schedule her appointment. Unfortunately, due to the lack of communication, I’ll be taking my business elsewhere.
- JWJennine WashingtonAug 27, 20253.0The turnover is ridiculous. Every time I go its new team members. Zero continuity of care so its start from scratch every time. Overall care is good but I do agree with others that attitude is an issue. This is generally a lack of good leadership issue. I also think they are overworked. Front staff were AMAZING.
- MMMuushooAug 26, 20255.0My dog has had a chronic ear infection for 6/7 years of his life. Every vet we have seen before never properly diagnosed the problem or gave us effective medication. Its been 3 days since we went in and he is already improving significantly. The prices aren't unreasonable, previous visits to other vets left us with no more information than we had before and a 600+ dollar bill. $425 for the appointment and medications and it was absolutely worth it to see him happy again.
- MMM MAug 21, 20251.0If I could leave 0 stars I would. Please read entire review! I have been a loyal Banfield customer for over 14 years, entrusting them with the care of my dog throughout his entire life. Sadly, he recently passed away. While grieving this loss, I was shocked and disappointed to learn that Banfield still expects me to pay for his wellness plan or pay $580 to cancel his wellness plan even though he has passed and will no longer be using any services. After a decade of loyalty, I expected empathy and basic compassion, not a cold policy that treats pet owners as just another payment. To pay for unused care is not just insensitive it’s inhumane. They are pathetic. I would highly recommend looking for other plans. They also take forever to process anything
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in West Jordan?
Banfield Pet Hospital in West Jordan is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and get referrals if needed. For emergencies during non-hospital hours, please contact your local emergency hospital.
What kind of preventive pet health care services does Banfield Pet Hospital offer?
They offer preventive services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan and how does it work at Banfield?
An Optimum Wellness Plan provides annual preventive care such as exams, vaccines, diagnostics, dental care, and nutrition consultations. It automatically renews annually and is designed to help keep your pet healthy.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access remote pet care advice 24/7 through Vet Chat™ on the Banfield app.
How do I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through their website or via the Banfield app. They offer in-room, drop-off, and virtual visits for Optimum Wellness Plan members.
Is Banfield Pet Hospital accessible and welcoming to all clients?
Yes, Banfield has wheelchair accessible restrooms, welcomes LGBTQ individuals, and requires appointments for visits.
What nearby dining options are available around Banfield Pet Hospital in West Jordan?
Nearby dining options include FiiZ Drinks for smoothies, Culver's for fast food, Papito Moe's for Puerto Rican cuisine, Cafe Trang Bistro for Vietnamese food, Beans & Brews Coffeehouse, Domino's Pizza, and the soon-to-open Einstein Bros. Bagels.
Which medical facilities are near Banfield Pet Hospital that can assist with urgent or emergency care?
Stat+MD Urgent Care and Stat MD West Jordan are nearby facilities providing urgent care and emergency services for humans, which might be useful should you need immediate medical attention while visiting Banfield.
Are there any nearby services where I can manage financial or personal errands near Banfield Pet Hospital?
Nearby you will find Bank of America branches and ATMs, Goldenwest Credit Union, Western Union money transfer services, and Dean Rubsamen State Farm Insurance Agent to help with financial needs and insurance.