Banfield Pet Hospital

Reviews

• SW

  skyler weiss

  Mar 11, 2026
  1.0
  My dog was old and dying. Took her in and they told me i can just change my plan to an older dogs plan, different than the one i had for 13 year to do an extra test. She didn't get better so i went back to put her down and they convinced me to buy more medication that my dog couldn't even take because she was so sick. 3 days later my dog died and now i cant even cancel the plan unless i pay $900 that they never told me about. I felt taken advantage of in my visit here and a few times i had gone to visit at their operating hours and they weren't even there at the times listen online and on the door. All this happened in the span of about 3 weeks. I will never use a Banfield hospital again.
• BW

  Brianna Wright

  Mar 6, 2026
  5.0
  Dr Kyle was so thorough and nice with the treatment of my dog Ronni today! I actually prefer this location to the one closer to my house, the staff is all the way around kind to me and my dog! We both appreciate you all!
• MB

  Michelle B

  Mar 6, 2026
  5.0
  We took our dog here after he passed to be cremated. The staff was very caring and professional.
• KI

  Kiyo IX

  Feb 26, 2026
  1.0
  1) Came in when they opened assuming it was an in-room visit, instead was told to drop off my dog. They held her there for 9 hours for simple testing due to diarrhea, and I picked her up after closing. Being in a kennel all day left my dog frightened and she now occasionally has shaking fits. 2) Vet tech input the wrong test results (false negative) in her lab records, with no numbers or further details I could provide to a different vet. The most important lab results aren't given in person - you need to find on your profile online. 3) Vet tech failed to send out the stool sample I brought in, despite me paying for the fecal exam. I called 2 weeks later and the manager apologized and gave me a refund. I would not have been informed if I hadn't called... 4) 8 hours after dropping her off the doctor finally called me to briefly tell me my dog has pancreatitis. I took my dog to a different vet in Sugarhouse and the doctors and techs there were confused why she would be given that diagnosis when she shows no symptoms of it (no pain, no inflammation, no low energy, no loss of appetite/thirst). Banfield test results have no further details to support the diagnosis aside from the doctor's notes saying her levels were "Abnormal". 5) They prescribed her an anti-inflammatory despite her coming in due to having GI issues. New vet says this should've never been prescribed and probably upset her further. My dog has continued to have issues since the Banfield visit.
• SJ

  Savannah Johnson

  Feb 2, 2026
  1.0
  I absolutely love Banfield but this is the worst location I have ever been to. I took my dog in and when I picked her up they gave me an antibiotic prescription that was empty (I have been refunded) which I have never had happen at any vet Banfield or not.

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