Petco

Reviews

• KL

  Kadie Loftus

  Apr 8, 2026
  1.0
  Everything here is overpriced. You can find almost everything they sell somewhere else way cheaper. The employees are never kind, and very judgmental. They also need to train their groomers correctly or get rid of it completely. Everytime I’ve been in and see how they handle dogs it makes me stomach turn. I also work with dogs and have many clients complaining about their groomers and how petco handles their grooming as a whole. It’s also always a mess in the store, aisles are always blocked and safety hazards everywhere.
• AR

  Ayleen Rodriguez

  Apr 2, 2026
  3.0
  I came into the store like 3 days ago to by meal worms for my bearded dragon only to come in and find them all dead. In every single cup they were a lot of them were unalive and seemed like they have been for a while. I bought a cup of 50 only to have 8 alive to feed to my dragon. Really think the need to look at what they’re selling people because the smell was disgusting. And to find only 8 when I had originally bought 50 was crazy.
• KA

  Kai Arakaki

  Mar 25, 2026
  1.0
  Got there and #1 the birds wings were clipped (horrendously might I add) and their cuddle bones were shaven down, bottom of the cage and covered in bird poop. Looking like they hadn't been replaced at all. Went over to look at the fish, at least half of those betta fish were dead and still just sitting there in a cup for sale. There was about 1 worker up at checkout and the other workers I saw were standing around on their phones not doing anything. The bird cages they sell are too small for ANY bird and they're insanely overpriced. $60 is outrageous for a cage that is too small for even one parakeet. The animals cages were not clean, were not taken care of at all. I expected so much more from a literal pet store selling live (and apparently dead) animals to people.
• ES

  Emme Smith

  Mar 19, 2026
  2.0
  We bought 2 clown fish on Sunday, they were so pretty! When we arrived there was a dead blue tang in their tank, and the associate said they just received the tang and put it in the day before, then she died. The other day we noticed one of our clowns had Brooks which is a parasite and it died, now our other one is showing symptoms and will most likely die as well. We only have the two clowns and have not introduced anything new to their tank so we believe the tang had brooks and that is why it died so quickly upon arrival, then spread it to the clowns:( fish need to be quarantined before being introduced to new fish, especially after transport and that does not happen here. Now our tank needs to be empty for 6-8weeks for the parasite to die. We understand quarantining new fish may not be ideal at the store, so if you buy salt water just be weary of possible diseases they could have from other fish and quarantine them at home before adding to your main tank if you have other fish!
• RF

  ragdad falderbalgen

  Mar 17, 2026
  1.0
  Edit: Message to Petco - You already had the chance to resolve this issue through the proper channels. Customer support, and store employees chose to ignore me and make me feel as if I don’t care for my pets. As I said, you have lost my business permanently. I normally don’t leave reviews, but this one bothered me enough that I think people should know, especially parents buying fish for their kids. I’ve gone to petco forever, since I was a child. For this reason I chose to purchase two guppies from the Spanish Fork Petco on February 21. I actually put time into doing it right. I tested their water, saw there was a big difference in hardness compared to mine (25dGH down to 9dGH), and drip acclimated the fish for about an hour and a half so they wouldn’t get shocked. By the next morning one of them was already struggling at the top of the tank (20 gallons), I immediately tested parameters and they were fine (10dgh, 9dkh, 8.0ph, 0 nitrites, 0 nitrates, 0 ammonia). By that evening it was dead. Parameters still good. My other guppies, completely fine. All of my shrimp in the same tank are also fine Feb 24th I brought the fish and a water sample back, expecting the 30-day guarantee to cover it. Instead I was told my alkalinity was “too high” and that “tanks are hard.” They tested it at around 161 ppm KH, which is about 9 dKH. I did my research before setting up my tank—9 dKH is actually within Petco’s own recommended range of 8–12 dKH (at the lower end, might I add). My pH was 8.0 and stable. Nothing extreme. Let me point out that their store water being 25 dGH IS extreme. I figured maybe it was just a miscommunication, so I contacted corporate. They replied at first and asked for all the details, which I provided. They didn’t respond for a week until I asked for a follow up (March 3rd). They replied and said my water was “significantly outside of the recommended balance” but didn’t explain how. They also claimed I never bought the fish at all, because THEY checked the wrong member account. I corrected that and asked a simple question: what exact standard are you using to deny this if my water is within your own guidelines? Since that email, It’s been over two weeks now (March 17th). They have not responded to me. Petco talks a lot about health, wellness, and supporting people who care for their pets. That’s honestly part of why I felt comfortable buying fish there in the first place. But this experience didn’t line up with that at all. When a guarantee is denied without a clear explanation, and then communication just stops, it’s hard to build any trust back. I have cats, dogs, and multiple fish and shrimp tanks. I don’t plan on stopping there. Petco has lost my loyal, and local business permanently.

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