Petco

3.9
1239 reviews

About

Pet StorePet supply store
Visit your Spanish Fork Pet Store located at 1118 North Canyon Creek Parkway for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1118 N Canyon Creek Pkwy, Spanish Fork, UT
84660, United States

Hours

Reviews

3.9
1,237 reviews
5 stars
586
4 stars
262
3 stars
178
2 stars
64
1 star
147

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported negative experiences with rude or unhelpful staff, leading to frustration and dissatisfaction.

Grooming Issues

Numerous complaints were made regarding poor grooming services, including mishandling of pets and unsatisfactory results.

Customer Service

Customers frequently mentioned long wait times for assistance and checkout, as well as inconsistent service quality.

Product Quality

Several reviews highlighted issues with the health of fish and other animals sold, with many customers experiencing losses shortly after purchase.

Store Environment

While some customers appreciated the cleanliness and organization of the store, others noted that it was often understaffed and cluttered.
  • JS
    Jen Sommerfeldt
    6 days ago
    1.0
    We brought our son in for his birthday to choose a fish. He’s been waiting for one for months. The manager refused to sell us anything, walked away, and completely refused to help us. My ten year old was in tears. The outing was completely ruined. Apparently you have to show them a picture of your setup before they will sell you a fish? That wasn’t posted anywhere and I’m pretty sure the lady looked at the family with four kids and decided we weren’t good enough for her. Needless to say we will never be back - and now I’m left trying to salvage a birthday that ended in tears. I literally can’t say enough awful things about this place and that employee. I’ve never been treated like this, it was humiliating. Shame on petco, nobody should treat anyone this way, much less a ten year old child celebrating a birthday.
  • JV
    J V
    Oct 23, 2025
    1.0
    Don't go to this location! No wonder why they have such low stars. A female employee here falsely accused my 3 yo son of stabbing a cat with a feather toy she lended to him. She ripped it off his hand and of course as any 3 yo would do he started crying. She walked away mocking his crying. I went to the manager and he told me that what she did was justified to stop animal cruelty. It was not even animal cruelty. The cats where happily playing. So, there you have it. Never coming back. A fully grown up woman making fun of a baby, That is disgusting and outraging.
  • DW
    DJ W
    Oct 18, 2025
    5.0
    This petco is awesome 😎 I even bought a coat for a mans dog that was homeless great customer service.
  • NL
    Nancy Leatham
    Sep 18, 2025
    4.0
    I love the employees at PetCo in Spanish Fork. They are so kind, helpful, friendly, and interested in animals. I honestly don't know how I would feed crickets to my gecko without them! The only thing that keeps PetCo from 5 stars in their pricing. If I want to buy anything there for my Kitty, it's for quickness, because it's almost always cheeper somewhere else.
  • MS
    McKayla Sidwell
    Sep 12, 2025
    2.0
    Petco is great for getting pet supplies like dog food, toys, etc but when it comes to buying animals you really need to do your own research. I wanted to get some pet fish and I had very little knowledge on what I needed for the fish I wanted. So I went in looking for advice. Every time my fish died I would take them in and a different person would help me but they would have different advice that did not match up with the previous person. One person would tell me one thing and another would tell me something completely different. This last time I took the water in to get tested I was told the water looked great and the tank since it had been about 4 weeks will be all ready to go. I verified with her so I’m ok to get the fish they aren’t going die in a few hours like the last ones? she said no your good to go! Sure enough 5hrs later they were all dead.

Frequently Asked Questions About Petco

Does the Petco Spanish Fork location have a vet hospital?

Yes, Petco Spanish Fork has a full-service vet hospital.

Does Petco Spanish Fork offer vaccinations?

Yes, Petco Spanish Fork provides vaccinations.