Petco

3.4
365 reviews

About

Pet StorePet supply store

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Petco
891 N Redwood Rd, Saratoga Springs, UT
84045, United States

Hours

Reviews

3.4
363 reviews
5 stars
157
4 stars
57
3 stars
30
2 stars
13
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with some employees being rude or unhelpful, leading to frustration and negative experiences.

Staff Knowledge

While some employees were praised for their knowledge and helpfulness, others were criticized for lack of expertise and poor treatment of customers.

Grooming Issues

Numerous complaints were made regarding grooming services, including injuries to pets and dissatisfaction with the quality of grooming.

Product Availability

Customers noted a limited selection of products and frequent stock issues, leading to disappointment.

Store Cleanliness

Several reviews highlighted cleanliness issues within the store, including dirty tanks and unsanitary conditions.
  • JF
    John Farris
    Nov 13, 2025
    2.0
    Very bad service, terrible attention from Kayt-Lynn, not careful at all with the dog. She was rough, forcing it into unnatural movements, completely indifferent. There was another dog waiting for its owner, tied to the wall with a leash so short it couldn't rest. I told her to stop several times and she didn't, until she finally stopped happily without finishing the service.
  • MW
    Michele Wilkinson
    Nov 12, 2025
    5.0
    She did a great job grooming our CockerSpaniel! They texted when our dog was finished! All the staff were very friendly!
  • JD
    John Douglas
    Nov 10, 2025
    1.0
    They only staff like 3 people at a time, so nobody is ever at the register. What is the point of shopping here if there is nobody to take your money, ever. Single. Time. I come here. Absolutely ridiculous. If my dog didnt have an extremely specific diet, I would never come here again. When my dog passes, I will never return.
  • BB
    Br Bowers
    Oct 26, 2025
    1.0
    I need to stop trying to buy live worms here. Every time I get a pack they are dead and moldy, despite asking the clerk to check them. I waited in line for ten minutes because the cashier wandered off.
  • TM
    Tyler McChesney
    Oct 20, 2025
    1.0
    All their feeder roaches and insects are dead, dried up, and still on the shelf for sale. This has been the case for 3 weeks in a row. I’ll make the drive out to Lehi or American Fork to support local businesses from her on out.

Frequently Asked Questions About Petco

Does the Petco Saratoga Springs location have a vet hospital?

Yes, Petco Saratoga Springs has a full-service vet hospital.

Does Petco Saratoga Springs offer vaccinations?

Yes, Petco Saratoga Springs provides vaccinations.