Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Sandy provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
283 reviews
5 stars
184
4 stars
29
3 stars
18
2 stars
11
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their kindness and professionalism, while others reported poor communication and rude behavior.
Care Quality
Overall, customers appreciated the care provided to their pets, but there were significant complaints about misdiagnoses and lack of thoroughness in treatment.
Pricing Issues
Several reviews highlighted concerns about high costs and unexpected fees, particularly regarding the wellness plan and additional charges for services.
Appointment Availability
Customers frequently mentioned difficulties in scheduling appointments, long wait times, and issues with drop-off procedures.
Compassion in Difficult Times
Positive feedback noted the compassionate care provided during difficult situations, such as euthanasia, while negative experiences highlighted insensitivity from staff.
- ESErica Stegmeier3 days ago5.0Their team is incredibly amazing. We had to bring our 7.5 year old malmute wolf husky mix, in to my euthanized due to his idiopathic epilepsy. He was having more aggressive seizures and his normal vet said he could go any day, because of his seizure. It was a really hard day for all of us, but this team was so kind, and patient with us. They gave us all the time we needed to say goodbye to him. They didn't rush us, just gave us so much time with him. They treated him like he wasn't just another dog being put down. They were gentle with him. Thank you Banfield team for being so incredibly supportive.
- JPjared pelaNov 13, 20251.0I have been trying to cancel my wellness programs for over 1 year with constant phone disconnects, telling me "you cant cancel now", to threating to send me to collections because I finally cancelled my credit card so they could stop charging it for my multiple dogs. I finally got them to cancel my account before the date of enrollment which was 12/26/2022 but last year (2024) I called in November to cancel, they told me I had to wait until 12/26 to cancel, couldn't get through until 3 days later and then they told me the window for me to cancel has been closed and I had to call ON the 25th! Which they are closed for Christmas, I called many more times since trying to cancel the program with them telling me in not very nice terms and hanging up on me multiple times while I am trying to get information about how to cancel. I've recorded all the phone calls with them since 11/6/2024 trying to cancel my accounts. In the state of Utah it is a one party state, and if possible I would record every call with them but don't let them know you are recording cause it's just another excuse for them to hang up on you. As of today I was finally allowed to cancel the services I haven't used for well over a year but I had to pay an additional $350 per dog so that I won't be sent to collections. This company is EXTREMELY predetory!!!!!!! Stay away! I've also talked to Petsmart management and they were telling me that they plan to do away with Banfield Pet Hospital because of how predatory their wellness plans are. They don't care about taking care of your pet, only care about getting you signed up on their wellness plans!
- MMMichelle MooneyOct 4, 20255.0One of two favorite Banfield locations in Utah for the amazing customer service. They are centered on providing efficient and beneficial care for my pet. Pricing is reasonable as I am on the wellness plan which saves me a lot of money for preventive care throughout the year. I always appreciate the time spent taking great care of my pet when he is under their supervision. The doctor and vet tech provides detailed information to keep me educated about my pet at all times.
- JWJill WelchSep 29, 20255.0This location truly cares about their patients. My dog was having a minor medical issue, and I immediately drove him here. I arrived 15 minutes before closing, and the staff could not have been kinder. They saw him right away and gave him the care he needed. My dog is now doing much better, and I am so grateful for the compassion and professionalism at this Banfield location.
- TATanner AllenSep 23, 20251.0If you’re hoping to actually see a vet here, bring a tent and some snacks because chances are your appointment will mysteriously vanish so someone can enjoy yet another “extended lunch break.” We’ve had our appointments canceled more times than this clinic has probably refilled a water bowl. I get that everyone needs to eat, but maybe don’t schedule clients during mealtime if the vet tech’s lunch is apparently a national holiday. Pets don’t get healthier waiting around for reschedules, and neither do their humans’ schedules magically clear up just because your staff wants extra dessert. We love our pets, and we expect their care to be treated with at least a fraction of the seriousness your team gives to lunchtime. Sadly, this place made it clear where their priorities lie and it isn’t with the animals.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive care services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
Can I schedule an appointment online or through an app?
Yes, you can schedule an appointment online via the Banfield website or through the Banfield app available on both iOS and Android.
Does Banfield provide emergency care services?
No, Banfield does not provide emergency care. For urgent care during hospital hours, you can call for advice or referrals. During non-hospital hours, please contact your local emergency hospital.
What are the hospital's hours of operation?
The hospital is open Monday through Saturday, generally from early morning around 6:45 or 7:00 AM until 6:00 PM. It is closed on Sundays and certain holidays.
What is an Optimum Wellness Plan and what does it cover?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic renewal each year unless paid in full at enrollment.
How can clients receive veterinary advice remotely?
Clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to ensure that your pet receives proper care and that our veterinarians can accommodate your visit efficiently.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
PetSmart is a nearby pet store and service where you can shop for pet supplies before or after your visit to Banfield Pet Hospital.
What dining options are available near Banfield Pet Hospital?
Nearby restaurants include Costa Vida Fresh Mexican Grill, Rumbi Island Grill, Libertango Steakhouse, and Wingstop, offering a range of cuisines to enjoy around your visit time.
Are there other veterinary services near Banfield Pet Hospital in Sandy?
Yes, MedVet Urgent Care - Sandy is a nearby veterinary service that offers urgent care and pet services.