Banfield Pet Hospital

Reviews

• RR

  Roberta Rogerson

  Dec 3, 2025
  5.0
  My fur babies’s care team is SPECTACULAR☺️! The price is A LOT EXPENSIVE but for quality I guess that’s just the norm when affordable isn’t actually affordable at all anymore. But my fur babies are my babies and they deserve the best care I can provide for them. Thank you to the care team for my Fur babies for the care you provide every visit they make. It means a lot to them and to me☺️. Please continue to be AWESOME ☺️? Sincerely: Roberta Rogerson.
• MD

  Maria Diaz

  Dec 1, 2025
  1.0
  Never go here! When I initially called to get a quote for my puppy shots they said it would only be $170 they had me drop off my puppy and then when I went to pick him up they’re telling me it’s $300 which is not what I was originally quoted, they then kept insisting and insisting on a wellness plan when I told them no to begin with, they kept insisting and when I asked them straight forward “how much would I pay out in the front desk for just the shots” they told me again $300 and apparently they did other services I did not ask for, I felt like I had no choice but to do this wellness plan (all they talked to me about was if I wanted it with the neutered included or without) they said it would be $50 monthly while my dog is a puppy and they couldn’t even explain when the payment would process or how cancellation would work! The receptionist only gave me a card to call for more information which was already shady as to how can you keep insisting I take this plan but won’t tell me more about it but the manager apparently says they did talk to me about this UMM NO THEY DID NOT! Please don’t bring your dogs here, they really don’t care to help you, they will do extra services you did not ask for and make you pay for them and PLEASE DO NOT SIGN UP FOR THE WELLNESS PLAN BECAUSE THERE IS NO CANCELLATION, meaning if you get into financial or life difficulties they still cannot cancel your monthly payments! They can only cancel the auto renewal. The Banfield billing told me only a manager can cancel at no cost but she refused to do that and now I am stuck on a plan I will not use because they initially misquoted me and I will never go here again.
• ES

  Erica Stegmeier

  Nov 21, 2025
  5.0
  Their team is incredibly amazing. We had to bring our 7.5 year old malmute wolf husky mix, in to my euthanized due to his idiopathic epilepsy. He was having more aggressive seizures and his normal vet said he could go any day, because of his seizure. It was a really hard day for all of us, but this team was so kind, and patient with us. They gave us all the time we needed to say goodbye to him. They didn't rush us, just gave us so much time with him. They treated him like he wasn't just another dog being put down. They were gentle with him. Thank you Banfield team for being so incredibly supportive.
• JP

  jared pela

  Nov 13, 2025
  1.0
  I have been trying to cancel my wellness programs for over 1 year with constant phone disconnects, telling me "you cant cancel now", to threating to send me to collections because I finally cancelled my credit card so they could stop charging it for my multiple dogs. I finally got them to cancel my account before the date of enrollment which was 12/26/2022 but last year (2024) I called in November to cancel, they told me I had to wait until 12/26 to cancel, couldn't get through until 3 days later and then they told me the window for me to cancel has been closed and I had to call ON the 25th! Which they are closed for Christmas, I called many more times since trying to cancel the program with them telling me in not very nice terms and hanging up on me multiple times while I am trying to get information about how to cancel. I've recorded all the phone calls with them since 11/6/2024 trying to cancel my accounts. In the state of Utah it is a one party state, and if possible I would record every call with them but don't let them know you are recording cause it's just another excuse for them to hang up on you. As of today I was finally allowed to cancel the services I haven't used for well over a year but I had to pay an additional $350 per dog so that I won't be sent to collections. This company is EXTREMELY predetory!!!!!!! Stay away! I've also talked to Petsmart management and they were telling me that they plan to do away with Banfield Pet Hospital because of how predatory their wellness plans are. They don't care about taking care of your pet, only care about getting you signed up on their wellness plans!
• MM

  Michelle Mooney

  Oct 4, 2025
  5.0
  One of two favorite Banfield locations in Utah for the amazing customer service. They are centered on providing efficient and beneficial care for my pet. Pricing is reasonable as I am on the wellness plan which saves me a lot of money for preventive care throughout the year. I always appreciate the time spent taking great care of my pet when he is under their supervision. The doctor and vet tech provides detailed information to keep me educated about my pet at all times.

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