Petco

4.1
1536 reviews

About

Pet StorePet supply storePetco
Visit your Salt Lake City Pet Store located at 1165 East Wilmington. for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1165 E Wilmington Cmns Of Sugarhouse, Salt Lake City, UT
84106, United States

Hours

Reviews

4.1
1,535 reviews
5 stars
846
4 stars
330
3 stars
141
2 stars
66
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were several reports of rude or unhelpful employees, particularly mentioning a cashier named Al.

Grooming Issues

Multiple customers expressed dissatisfaction with grooming services, citing poor communication, mishandling of pets, and unsatisfactory results.

Store Experience

The store received mixed reviews regarding cleanliness and organization, with some customers noting a clean environment while others mentioned issues like slow checkout lines and understaffing.

Policy Changes

Customers expressed frustration with frequent policy changes that complicate budgeting and service expectations.

Positive Staff Interactions

Several reviews highlighted specific employees who provided exceptional service, making the shopping experience enjoyable.
  • SN
    sar niitsuma
    6 days ago
    5.0
    I like how the offensive gay pride merch has been toned down. I'm a Christian. I feel more included now
  • CS
    Cristine Soares
    Jan 4, 2026
    5.0
    Ótimo atendimento ! Equipe maravilhosa ! Scott está ótimo !!!! Obrigada a todos !
  • AA
    Alexis
    Dec 23, 2025
    2.0
    Petco will not stop changing policies, it's made it very difficult. As we only know they have done something when we get to paying, makes it really hard to budget. Also there's an older man who works the register (Allen I believe) that I have dealt with dozens of times, each time it's very difficult interactions. Him having lots of difficulties with my coupons and price matchings, when I've been going for years to many without much issues. Tries to say we can add the price match and my vital care discounts on the same items. When others have, this makes it very difficult as I try to budget very effectively. These are hard times, it really sucks this is the closest one to me. I definitely still go out of my way to avoid it though.
  • MM
    Mira
    Dec 14, 2025
    5.0
    a cashier named quincy was very kind and helpful as he walked me through the needs of my pupper, his name is quincy, too! 🤣🤣🤣
  • SP
    Sarah Pedro
    Dec 9, 2025
    5.0
    The clinic staff were fabulous. So kind and helpful.

Frequently Asked Questions About Petco

Does the Petco Salt Lake City location have a vet hospital?

Yes, Petco Salt Lake City has a full-service vet hospital.

Does Petco Salt Lake City offer vaccinations?

Yes, Petco Salt Lake City provides vaccinations.