Banfield Pet Hospital

Reviews

• BB

  Barbara

  Nov 12, 2025
  5.0
  Excellent. Im sooo glad l got on the wellness plan and am going to put my other dogs on it too
• TM

  Teresa Mata-Anderson

  Oct 27, 2025
  1.0
  Disappointing Experience – Misleading Service and Poor Care. I scheduled a 9:00 AM appointment at Banfield Vet Hospital for a simple travel health certificate. I arrived early, spent over 30 minutes with the technician, and provided everything they needed — vaccination records, rabies certificate, and documentation showing my dog was healthy and up to date. Despite Banfield’s own website advertising that they provide travel certificates (“If you need health certificates, we can help!”), I was told my dog would have to stay there all day because the vet was in surgery and they didn’t know when they’d be available just to sign the form. No vaccines or medical care were performed — only a “fit for travel” sign-off was needed. At 3:00 PM, I finally got a call from the vet, who didn’t seem familiar with actual travel health requirements. When I picked my dog up at 3:30 PM, she was drooling excessively, stressed, and extremely thirsty, suggesting she had been kenneled for six hours with no water or breaks. The cost was $160 — just for one piece of paper — which is more than her previous visit that included multiple vaccines and the vet’s time. Other clinics typically charge around $100–$120 total for a health certificate with exam, according to online veterinary averages. Banfield advertises transparency and pet wellness, but this experience showed neither. The lack of communication, care, and basic compassion was unacceptable. I will not be returning and do not recommend this location for anyone needing travel paperwork or humane treatment of their pet.
• WR

  Wade Richardson

  Sep 18, 2025
  1.0
  Absolutely abysmal service at this location. Like truly terrible. Im not just talking rude customer service or long wait times (though those are present). We signed up for Banfields pet wellness subscription plan for our puppy, and included the service to get him up all his vaccinations. I say this with all of the caution I can muster: you absolutely do not get the quality of service you'd expect to get for what you pay (at least at this location). First of all, we were not permitted to do in person visits, we had to drop off our puppy. Drop off time was before 10, and pick up time was after 2, they'd say they would call us when our pup was ready. There were several times we were not called and had to call ourselves just to get info on his status. Was our pup fed and given water during this time? Was he given potty breaks or did he have to go in the cage he was kept in? Was he kept in there all day? We have no idea, as there is next to no communication given from the staff here. Second, this location has a massive problem with record keeping for your pet. We were once given the medication for a DIFFERENT dog, which we ended up giving to our pup because we did not realize until later. This ended up being ok as it was near identical to what we needed to give ours, but this raises serious concerns. Was my pup given the vaccinations for this other dog during this visit? How do I know he is being given the correct care? Is my pup propery vaccinated against all the necessary things to keep him healthy? I no longer have 100 percent confident he has everything he needs, which is scary. Lastly, for my pups last round of vaccinations, we were told by a visiting vet tech (from another location, and actually really amazing at her job) that our pup recieved a previous vaccination too early and it needed to be re-administered. We are going by this vet techs word that this is not the biggest deal, and trust that this is the case. But what would have happened had we not gotten this tech who caught this? Another damning example of the ineptitude of the regular staff at this location. We will be going to a different Banfield moving forward. I can honestly say that I can't think of a single positive experience we have had at this location. If your thinking of using Banfields pet wellness plan, skip this location and go elsewhere. You very well may regret it like we do.
• AS

  Angela Scheering

  Sep 15, 2025
  5.0
  I am so grateful to have found this group of lovely people. Dr. Jackson is THE BEST veterinarian I have ever met. She loves and cares for my Shitzus like they were her own. She eases my worries and answers all of my questions. I can't tell you how much I appreciate her. Simply the best. They also have great staff members including a wonderful lady named Naomi. She welcomes me and my girls with open arms. She always puts a smile on my face and brightens my day with her love that she gives my girls. Look, no one wants to go to the vet, BUT if you have to, this where I love to go.
• TH

  Tess Huffman

  Sep 15, 2025
  1.0
  Please read!! - Unfortunately, we had scheduled an appointment with our vet here at the Salt Lake location due to concern about a growing lump on my pups gums. The vet was unable to check out my dog because she was busy in the back. It’s already hard enough to get an appointment scheduled with this location as they randomly close and hardly ever answer the phone. Anyway, since it was so urgent we saw another vet else where and they did a biopsy that came back cancerous. So thankful for East Valley Vet stepping up and treating us with love and respect. Will never be returning to Banfield and sadly cannot recommend them at all. They are highly commercialized and do not care aside from a couple of the sweet vet techs who would thrive at other veterinary offices! Also, have shared feedback of this situation with the ‘customer care’ team and they never have gotten back with me in over many months. With proof of all emails sent. Very much shows their lack of care as well. I canceled my pet insurance through them so it should no longer charge me. We did this in the past for our cat and they continued to charge us. Then had no idea about the bill as they never reached out and sent us to collections. It was a nightmare. Save yourself the heartbreak and trouble and go any where else! Just waiting for the copy and paste response they say to every person who shares their nightmare of an experience to email them. Which we have MULTIPLE times with no reply or resolution at all. And to your reply since you won’t allow me to reply to your comment - I have. Multiple times and heard nothing back. Might want to try actually addressing issues instead of copy and pasting your response to every disappointed client. 🙃

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