About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Provo Rivers Edge provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
55 reviews
5 stars
33
4 stars
3
3 stars
2
2 stars
2
1 star
15
- MKMichelle KarrenOct 2, 20255.0I have had 4 dogs attend this practice and I am always pleased. Kaitlyn at the front keeps everything running smoothly. She is super responsive and helpful whenever I call. Dr. Nelson is a conscientious and careful doctor and explained things so well. The vet techs are excellent!
- JJJenJul 24, 20252.0Things were positive here before, but then the service went downhill. I don't know if it's because the doctors changed, however, neither the doc nor the staff seemed to care about what I was saying. Even though I told them where the injury was, they said it looked fine but my cat was limping and offered an X-ray. After the X-ray they told me nothing worse showed thankfully but found the injury I talked about. They didn't give options to treat the injury I talked about, and I was not given an explanation about the results for the things he did but was just sent home with lab results. And get this, when I tried to cancel the wellness plan after auto renewing it this month, they said I had to pay for a year's worth of money... 😒 I felt like I wasted money and time.
- PPPabloJul 15, 20251.0They sell a health plan that sounds great, you even get a discount on their services if you are enrolled in it. I was fairly annoyed to find out that every other vet I called was actually cheaper than Banfield even though they were giving me a discount too. Can’t justify their price in any way. Save money and go somewhere else.
- COCaitlin OliveJun 12, 20251.0We had good experiences with the staff and the previous doctor (who has now left the practice) was great, but Dr Nelson over-medicated my dog twice during his teeth cleanings (to the point where they had to give him atropine, even though my dog is not geriatric and does not have heart disease). No one told me the first time and I only noticed it while reading his chart notes. When I expressed concern about it the second time, he said my dog was a “lightweight”. We’ve had teeth cleanings done at two other vets and that wasn’t the case. Additionally, they did an ear cyst removal and didn’t give us a cone, so my dog ripped out his stitches and they got infected. They paid my emergency vet bill, but it put stress on both my dog and I. We will find a different practice going forward.
- HHHTJun 9, 20251.0They don't answer their phones and I never got a call back after leaving a message. I ended up just going to the location in person to speak with someone. I wanted to set up a new patient appointment but they only offer drop off. You can't build trust with anyone that way.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health services does Banfield Pet Hospital in Provo Rivers Edge offer?
Banfield Pet Hospital provides a wide range of services including preventive care, vaccinations, dental care, parasite control, nutrition advice, spay/neuter surgeries, microchipping, DNA testing, and end of life care.
Does Banfield Pet Hospital offer emergency care?
No, Banfield does not provide emergency care services. However, during hospital hours you can call for urgent care advice, and they may provide referrals to emergency hospitals. Outside of hospital hours, please contact your local emergency hospital directly.
What are the hospital hours for Banfield Pet Hospital in Provo Rivers Edge?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays and major holidays including Christmas and New Year's Day.
Does Banfield Pet Hospital require appointments?
Yes, Banfield Pet Hospital requires appointments for all visits to provide efficient care.
Can I schedule a veterinary appointment online for Banfield Pet Hospital?
Yes, you can conveniently schedule an appointment online through their website or mobile app.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccinations, early diagnostics, nutrition consultations, and dental care, designed to keep your pet healthy year-round. It is a health plan, not insurance, with automatic renewal each year unless paid in full at enrollment.
What nearby places can I visit after my appointment at Banfield Pet Hospital in Provo Rivers Edge?
After your visit, you might enjoy stopping by 7 Brew Coffee or Crispy Cones for refreshments, or explore shops like Love Olive Co for boutique clothing.
Are there dining options close to Banfield Pet Hospital in Provo Rivers Edge?
Yes, nearby dining options include Brasas Mexican Grill, Mr.Dumpling Asian restaurant, Jimmy John's sandwich shop, Lovely Pho Vietnamese restaurant, Nicolitalia Pizzeria, and Wingstop for chicken dishes.
Can I grab a quick snack or ice cream near Banfield Pet Hospital?
Absolutely, several ice cream and snack spots are close by such as Cold Stone Creamery, Bruster's Real Ice Cream, and twistedsugar.ut.provo, which also features a bakery and candy store.
How can I get remote veterinary care from Banfield Pet Hospital?
Clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ available on the Banfield app.