Business Details
About
Pet StorePet supply store
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
1,023 reviews
5 stars
608
4 stars
214
3 stars
83
2 stars
29
1 star
89
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Customer experiences with staff are mixed; while some found staff to be friendly and helpful, others reported unwelcoming or rude behavior.
Grooming Services
Grooming services received significant criticism, with multiple reports of poor quality cuts, overcharging, and unprofessional behavior from groomers.
Product Availability
Customers appreciated the variety of products available, but some noted issues with stock levels, particularly in the fish department.
Customer Service
Customer service experiences varied widely, with some praising helpful staff while others reported long wait times and unresponsive employees.
Training Programs
The dog training programs, particularly with trainer Autumn, received high praise for effectiveness and the trainer's knowledge.
- AAAve4 days ago5.0Alex was kind and positive throughout my shopping experience! He was able to answer my questions without hesitation, and reminded me of their motto “animals come first”. It’s nice to see such a well-run PetCo location!
- ELEthan LueckNov 15, 20255.0Kira was very helpful, patient, and kind. She made the experience at petco today stress free and enjoyable!
- RBRyan BarlowNov 1, 20251.0The employee wasn't friendly. She ignored us completely. The store is also much higher priced than PetSmart.
- MNMitter NachtOct 26, 20255.0Staff are always friendly and this store always has what I need in stock. Their membership program is great and has saved me money on my dog's food, vaccinations and grooming.
- CHcrystal heckelOct 8, 20255.0They supply reptile needs, unlike petsmart. I have 2 cats and a snake, so petco is a one stop shop. The staff are friendly/helpful/knowledgeable. I go often, and when I'm there the animals they have available all look healthy and well socialized. Even the birds- I've also had birds over the years, and once you understand their behaviors, you also learn to tell when they're genuinely cared for versus just feeding, watering and cleaning. The reptile terrariums all show thought and care for enrichment and making them comfortable. The arachnids have smaller appropriate terrarium hides with a feeling of safety for them in mind. I would love to see this business thrive, because I prefer to buy from a company that genuinely cares about animals. I didn't get that feeling from petsmart at all from the 2 times I went while searching for a pet store to get supplies from when we first moved here. Petsmart felt transactional, warehouse like, and the employees only seemed to care about what they could sell- very different from the pleasant experiences I've had the several times I've gone for supplies at petco. I also really enjoyed seeing the mini field trips from small school groups coming to observe and learn about the reptiles. It really gives a community vibe to the store.
Frequently Asked Questions About Petco
Where is the Petco store located in Orem?
The Petco store is located at 305 E University Pkwy, Orem, UT 84058.
What are the operating hours of Petco in Orem?
Petco in Orem is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 7:00 PM.
Does Petco in Orem offer pet training services?
Yes, Petco in Orem offers expert pet training services to help with your pet's behavior and care.
What types of payment does Petco Orem accept?
Petco accepts credit cards, debit cards, and mobile NFC payments; cash is not required.
Does Petco Orem offer curbside pickup or same-day delivery?
Yes, Petco offers both curbside pickup and same-day delivery services for your convenience.
Is Petco Orem accessible for customers with disabilities?
The store has wheelchair accessible entrances, parking, and restrooms, but does not have wheelchair accessible seating or unisex restrooms.
Which pet vaccination clinic is located near Petco Orem?
The Vetco Vaccination Clinic is located nearby and provides additional pet vaccination services.
Where can I find beauty and spa services near Petco Orem?
Nearby beauty and spa options include Charlotte Tilbury, Benefit Cosmetics BrowBar, City Nail & Spa, and Spa Trouve for various treatments and services.
Are there dining options close to Petco Orem?
Yes, you can enjoy dining at nearby restaurants such as J.Dawgs, Rumbi Island Grill, Roxberry Juice Co., Noodles & Company, Smokehouse BBQ & Burgers, and Jurassic Tacos Orem.
How can nearby stores like Office Depot and Best Buy complement a visit to Petco Orem?
After shopping for your pets at Petco, you can visit nearby stores like Office Depot for office supplies and Best Buy for electronics, making your trip more convenient with multiple shopping options in one area.