Petco

Reviews

• ED

  Emily Darrow

  Apr 8, 2026
  5.0
  Ciriaco was super helpful helping me find a specific type of treat that i was looking for. super friendly staff!
• KT

  Kimberly Thompson

  Apr 7, 2026
  5.0
  Their employees are great. They helped us make sure the collar was the same size as the old one we had . Thank you.
• MG

  Mauro Gusman

  Mar 25, 2026
  1.0
  Very disappointed!! We have taken our 16 year-old Dexter to Sugar House Petco for his entire life so 16 years. I want to stress it, 16 years. He has only been groomed at this Petco. This ended today. My husband had made an appointment and when he showed up at the store yesterday, he mentioned that he had had his Gabapentin (arthritis medication) in the morning. We were not going to hide the medication he takes. We are honest people. ”Atavia”, your groomer was kind and upbeat but quickly said “we cannot groom him if he’s on Gabapentin because it causes sedation.” I did reply “that he has been seen before many times while on that low dosage med and it was never an issue” which he replied “as our interaction is being recorded and you said he’s on that med I have to refuse him. You can bring a doctors note.” That was helpful! I promised to bring him back with a doctors note and make sure he did not take the medication for at least 12 hours like Atavia recommended. I did ask for a call back from the manager. That evening as we didn’t hear back from the manager, my husband called and the manager answered. He went over everything and she said “the notes say your dog’s face is also very matted so we can’t groom him.” He pushed back and said ‘he wasn’t any more matted than other times and that was never an issue and I offered to cut any matted hair from his face myself which I did”. I asked if I could bring him so she could see him and evaluate and she said “bring him tomorrow at 6pm.” As he wanted our dog groomed as soon as possible, he called another Petco and talked to your Midvale store and made an appointment for today. The groomer called him today to make sure he brought his rabies record and mentioned that “the notes from the other store said my dog was very matted.” He told her the whole story and that he felt that Sugarhouse Petco was honestly refusing our dog because he was old, and they didn’t want to deal with it and that I was not happy with it. Our conversion was cordial. I hope you can listen to the recording. My husband got a call now from Midvale Petco’s grooming manager Kathleen and she said she reviewed the notes, talked to Sugarhouse Petco and her groomer and they are not comfortable accepting my dog. They are refusing my dog because I complained. It is mind blowing. I said “just to be clear, my dog has no matting on his face because I cut it, he has not taken his medication today and I also did get a note from the vet and you are still refusing him?” She said, “we are refusing him because of you. Also because he is 16.” My husband is a U.S. citizen and does have an accent as he was born overseas. He told her that there may be a cultural barrier and that he did not in any way distract them or mean to be rude but he did share his complaint about the other store which he assumed they are trained to handle not to then refuse service. DEXTER HAS BEEN DENIED SERVICE AFTER 16 YEARS OF LOYALTY. I hope you address this and watch your cameras and listen to his phone calls. Thank you. 🙏
• SD

  S DF

  Mar 25, 2026
  1.0
  WE ARE SO SAD!! Our sweet 16 year-old Dexter has been going to Sugar House Petco for his entire life so 16 years. I want to stress it, 16 years. He has only been groomed at this Petco. This ended today. We had made an appointment and when we showed up at the store yesterday, we mentioned that he had had his Gabapentin (arthritis medication) in the morning. We were not going to hide the medication he takes. We are honest people. ”Atavia”, your groomer was kind and upbeat but quickly said “we cannot groom him if he’s on Gabapentin because it causes sedation.” I did reply “that he has been seen before many times while on that low dosage med and it was never an issue” which he replied “as our interaction is being recorded and you said he’s on that med I have to refuse him. You can bring a doctors note.” That was helpful! I promised to bring him back with a doctors note and make sure he did not take the medication for at least 12 hours like Atavia recommended. I did ask for a call back from the manager. That evening as I didn’t hear back from the manager, I called myself and the manager answered. I went over everything and she said “the notes say your dog’s face is also very matted so we can’t groom him.” I pushed back and said ‘he wasn’t any more matted than other times and that was never an issue and I offered to cut any matted hair from his face myself which I did”. I asked if I could bring him so she could see him and evaluate and she said “bring him tomorrow at 6pm.” As I wanted my dog groomed as soon as possible, I called another Petco and talked to your MIDVALE store and made an appointment for today. The groomer called me today to make sure I brought his rabies record and mentioned that “the notes from the other store said my dog was very matted.” I told her the whole story again and that I felt that Sugarhouse Petco was honestly refusing my dog because he was old, and they didn’t want to deal with it and that I was not happy with it. Our conversion was cordial. I hope you can listen to the recording. But then I get a call now from Midvale Petco’s grooming manager KATHLEEN and she said she “reviewed the notes, talked to Sugarhouse Petco and her groomer and they are not comfortable accepting my dog.” They are refusing my dog because I complained. It is mind blowing. I said “just to be clear, my dog has no matting on his face because now I cut it after you asked, he has not taken his medication today after you asked, and I also did get a note from the vet and you are still refusing him?” She said, “we are refusing him because of you. Also because he is 16.” I am a U.S. citizen and I do have an accent as I was born overseas. I told her that there may be a cultural barrier and that I did not in any way disrespect her employee or meant to be rude but I did share my complaint about the other store which I assumed you are trained to handle not to then refuse service. I HOPE YOU LISTEN TO MY PHONE CALL TO THEM. I CAN PROVIDE THE EXACT TIME. DEXTER HAS BEEN DENIED SERVICE AFTER 16 YEARS OF LOYALTY. I hope you address this and watch your cameras and listen to my phone calls. Thank you. 🙏
• VD

  vicki dolato

  Mar 23, 2026
  4.0
  I love petco but I have a little 4 pound Pomeranian who loves the little bones in bulk except I can never find them anymore. You now have stars which are too tiny for even her

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