Petco

4.1
277 reviews

About

Pet StorePet supply store
Visit your Heber City Pet Store located at 1268 South Us Hwy 189 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1268 S US Hwy 189, Heber City, UT
84032, United States

Hours

Reviews

4.1
276 reviews
5 stars
152
4 stars
61
3 stars
28
2 stars
11
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individual employees like Kay and Wren.

Grooming Issues

Several reviews expressed dissatisfaction with grooming services, citing long wait times, poor communication, and unsatisfactory results.

Store Conditions

Customers reported issues with cleanliness and organization, mentioning dirty bathrooms, cluttered aisles, and bare shelves.

Inconsistent Hours

Multiple reviews criticized the store for not adhering to advertised hours, leading to customer frustration and wasted trips.

Product Availability

While some customers found the store well-stocked, others noted a lack of variety and specific items, particularly for fish and aquatic plants.
  • BE
    Bob Ess
    Oct 17, 2025
    5.0
    We want to thank Kay for her assistance with helping us get accessories for our dachshund. She showed us an assortment of chew toys and helped us choose the right size of harness for our puppy. We are so pleased with the care and attention we received at the Heber store today!
  • AO
    Annie Oakley
    Sep 7, 2025
    2.0
    Disappointed in Petco I travel frequently with my dog and have always relied on Petco for quick, convenient nail trims—especially since they advertise and recommend walk-ins for this service. Unfortunately, this location didn’t live up to that promise. When I arrived, they told me they couldn’t take my dog at all and offered an appointment… four days later! Seriously? That completely defeats the purpose of a walk-in service. Really disappointed in the inconsistency. If walk-ins aren't truly available, don't advertise them as such.
  • CB
    Chadeena Belmonte
    Aug 28, 2025
    5.0
    Chris at the front desk is super awesome and friendly! Made me feel very welcome and I was only checking out items😊. Also Kay the groomer is great with animals, I would trust her 100%. Thank you guys for making my day.
  • MM
    MDT
    Aug 26, 2025
    2.0
    Smallest store ever and rude staff.
  • YA
    Yohaarroyo Arroyo
    Aug 15, 2025
    5.0
    Excelente

Frequently Asked Questions About Petco

Does the Petco Heber City location have a vet hospital?

No, Petco Heber City does not have a full-service vet hospital.

Does Petco Heber City offer vaccinations?

Yes, Petco Heber City provides vaccinations.