Petco

4.1
1215 reviews

About

Pet StorePet supply storePetco
Visit your Draper Pet Store located at 195 E 12300 South for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
195 E 12300 S, Draper, UT
84020, United States

Hours

Reviews

4.1
1,212 reviews
5 stars
651
4 stars
276
3 stars
145
2 stars
38
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees for their exceptional service.

Grooming Issues

Several reviews mentioned poor grooming experiences, including long wait times and dissatisfaction with the results.

Animal Care Concerns

Customers expressed concerns about the condition of animals in the store, particularly in the fish department, with reports of dead fish and inadequate care.

Product Availability

Customers noted issues with stock availability, particularly for specific pet supplies and food items.

Pricing

Feedback indicated that while some found the store convenient, others felt prices were high compared to competitors.
  • KB
    Karen Blakney
    6 days ago
    5.0
    Great! Info from cashier very helpful.
  • MM
    Madylann Marie
    Dec 14, 2025
    2.0
    We come here a lot because it’s convenient and right next to where we live. But the reptile selection is extremely low. So don’t plan on them having what you need if you come here for a reptile.
  • TH
    Terry Hanoman
    Dec 12, 2025
    1.0
    I came for Petco’s widely advertised “Free Pet Photos with Santa” for my cat. Upon arrival, I was informed the photos were a mandatory $20 “donation” with no prior mention on the website, confirmation email, or in-store signage. We paid the fee. Delivery was promised within 24 hours, but the email arrived after five days and contained only two poorly shot images. When I inquired about the additional photos taken during the session, the staff member replied, “I selected the best two and deleted the rest.” There was no opportunity to view or purchase any other images; they had already been permanently deleted them. In summary: • Event marketed as free but required payment • Significantly delayed delivery • Only two photos provided despite many being taken • Remaining images deleted without customer review This felt like false advertising and poor customer service. I expected more transparency and professionalism from Petco. Unfortunately, I cannot recommend this event.
  • JF
    Jason Firth
    Dec 11, 2025
    5.0
    Generally, I avoid big box pet stores, but the Draper location of Petco is really special! Every employee goes out of their way to make you love animals as much as they do and to make you as confident taking care of your pets as they are.
  • TL
    Tiffany Larsen
    Dec 6, 2025
    5.0
    Scott was outstanding customer service. There was a long line at the register and the way he was personal with every individual was refreshing. He was so kind to remind us of a coupon they had up front for the pet food we were buying. He had such great energy and brightened our day. You could tell he loves his job and what he does. Thank you Scott! I would personally shop at petco for the kindness he showed and great customer experience!

Frequently Asked Questions About Petco

Does the Petco Draper location have a vet hospital?

Yes, Petco Draper has a full-service vet hospital.

Does Petco Draper offer vaccinations?

Yes, Petco Draper provides vaccinations.