Brand Certified
Banfield Pet Hospital
4.2(431 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
12720 S Pony Express Rd, Draper, UT
84020, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(801) 565-1263
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Creekside provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.2
431 reviews
5 stars
320
4 stars
32
3 stars6
2 stars
11
1 star
62
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion towards pets, especially during difficult times.
Communication Issues
Numerous reviews highlighted significant problems with communication, including difficulty reaching staff and lack of updates during appointments.
Quality of Care
While some customers reported positive experiences with specific veterinarians, others expressed concerns about negligence and inadequate treatment.
Scheduling Difficulties
Customers frequently mentioned challenges in scheduling appointments, with long wait times and limited availability.
Mixed Experiences
Overall, feedback varied widely, with some customers expressing loyalty and satisfaction, while others reported serious issues leading to a loss of trust.
- BTBlake TaylorFeb 9, 20261.0So disappointed with Banfield. Never had a single good experience at this location, and once overheard staff verbally abusing someone’s pet through my waiting room door. Their wellness program is a trap that you can’t get out of even if your pet passes midway through the plan-year. We brought our 4 year old dog in twice over two months due to illness and had to beg the vet for an antibiotic. Then went to a different (more competent) vet 3 days later only to find out he has terminal metastatic cancer through the whole body. We compared prices of service between our new and old Vet clinics and Banfield is 3X the price. Biggest mistake we made during dog ownership.
- NTNikelle ThompsonJan 29, 20265.0They always take such great care of my corgi! Super kind everytime, answer all my questions, and always follow up to make sure she’s feeling okay. Dr Orr is fantastic.
- MBMcKenzie BergquistJan 16, 20265.0The team at Banfield was so caring and sweet with my dog for her annual teeth cleaning. She gets very anxious and worked up, even needing medication beforehand, but they were patient, gentle, and understanding with her the entire time. It really means a lot to know she’s in such kind and capable hands, and I truly appreciate the compassion they show her every visit. I highly recommend checking out their wellness plans!
- JNJackie “The Rock” NorrisJan 12, 20261.0Banfield pet hospital is the brick and mortar lucifer....period!!! Want your pets to live? Stay away!
- KMKari L MillerDec 14, 20255.0I have been using Banfield for many years on multiple types of pets & they have been very helpful on every one of them.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital - Creekside in Draper, UT?
Banfield Pet Hospital - Creekside is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can provide referrals when needed. For emergencies outside hospital hours, contact your local emergency hospital.
What preventive care services does Banfield Pet Hospital offer?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy at all life stages.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. It's a renewing plan focused on prevention, not insurance.
How can I pay for the Optimum Wellness Plan?
You can pay monthly via automatic withdrawal or credit card or pay the full amount upfront when enrolling to make budgeting easier.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support through Vet Chat™ on the Banfield app.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room visits, drop-off appointments where you leave your pet and wait for a call, and virtual visits for Optimum Wellness Plan clients.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to receive veterinary services to ensure quality and attentive care for your pet.
What nearby veterinary options are available around Banfield Pet Hospital - Creekside?
Nearby you can find Creekside Animal Hospital and another Banfield Pet Hospital location, providing additional veterinary services and options for pet care in Draper.
Are there family-friendly activities near Banfield Pet Hospital to enjoy before or after your visit?
Yes, nearby attractions include Alcatraz Escape Games and Airborne Draper, offering fun recreational activities that you and your family can enjoy.
What are some nearby services that might be useful for pet owners visiting Banfield Pet Hospital?
Nearby pet-related stores such as Rocky Mountain Raw and Horse Crazy offer pet supplies and specialty items to complement your veterinary care visits.
Brand Certified Facts from Banfield Pet Hospital
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