Banfield Pet Hospital

Reviews

• MM

  Mol

  Sep 29, 2026
  1.0
  I dropped my cat off at 7:15am for a checkup. Called at 2pm as nobody had called me for any updates and nobody could tell me what was happening or if she had been seen yet when I called. Went there at 4:30pm to pick my cat up and she STILL had not been seen. Proceeded to wait another hour in the parking lot for a procedure that took less than 30 minutes. Then when the vet approached me and confirmed my pet’s name, he began talking about a completely different patient. It is unacceptable that my cat sat at this vet for over 10 hours when I could have just brought her in after work for this and I am shocked the vet stood there and thought he was talking to another pet’s owner. Along with that it is so disappointing that absolutely nobody could keep me updated on her care. If I would have known she wouldn’t be seen for HOURS, I would have brought her home and in later so she wouldn’t have been in an unknown environment to stress out in all day. Then, at *5:45pm* (15 minutes before they close) when I was finally able to pick her up and pay over $200, the vet asks if I want vaccines. I said no as my cat had been there all day in a cage and then he entered into the appointment notes that I “adamantly refused vaccines”. I absolutely did after she had been sitting there for 10+ hours (not in the notes) because I wanted to get my pet out of there after sitting in a cage and didn’t think after all that it would be a good choice for her to get stuck with needles. This was absolutely unacceptable. Aside from that, when asking for her paperwork I was told again and again that they’re working with a new computer system so please wait or I’ll have to find someone that knows it better. In the 20 minutes I sat in the waiting room before being able to get my cat I watched 5-6 animals leave the clinic. You cannot tell me all of them were in surgery or had procedures that would delay my animal’s care (since 7:15am) for that long when we were the FIRST at the clinic that morning. I’m honestly leaning towards believing they forgot she was there until I showed up. Horrendous treatment all around for my pet and myself. I do not recommend this vet whatsoever. I’m completely disgusted and have contacted corporate. Edit to the below response: I did that already and nobody has contacted me. Their response is all for show. Edit 5 *clinic days later*: still have not heard back on my animal’s care.
• JG

  Jacob Griffith

  Sep 27, 2026
  5.0
  From the moment you walk into this hospital, you can tell there is something special about the team and the environment they have created. Linnea, Sage, and Dr. S were all fantastic and made the entire experience feel comfortable, personal, and never rushed. Sage was incredibly kind and helpful throughout the visit, and Linnea has clearly helped create a hospital culture where people enjoy working together and supporting one another. Dr. S was thorough, approachable, and made sure concerns were actually heard rather than simply moving through the appointment. What impressed me most was watching how everyone interacted behind the scenes. There was constant communication between the team members, people stepping in to help each other, and an obvious sense that everyone genuinely cared about what was happening with each patient. It didn’t feel like a place where your pet was simply another appointment on the schedule. Veterinary visits can be stressful enough without wondering whether your concerns are being taken seriously, and this team made that something I never had to worry about. I would recommend this hospital over any other veterinary hospital in the area. Linnea, Sage, Dr. S, and the rest of the team have built the kind of environment I would want for my own pets every single time. 🐾❤️
• BL

  Brenden Landgraf

  Jul 7, 2026
  1.0
  Overall Professionalism and practice is lack-luster. As well as operating in a timely professional matter. This hospital had rescheduled me from thursday July 2 to Monday July 6 and once again called me that Monday morning trying to once again reschedule for earlier that day and when I said I was on my way for the scheduled appointment the receptionist had to check "if that still works" I would hope that my SCHEDULED appointment would still work. After the lady on the phone confirmed that it would "still work" she said "let's just get it over with" I scheduled this appointment because my cat needed care. When the vet tech came in she was clearly inexperienced even having to check where the simple rabies shot should be placed. I'm not sure I agree with the practices of this animal hospital and I would hope as a company you would strive to do better.
• ES

  Ekta Sindhu

  Jun 15, 2026
  1.0
  ⭐☆☆☆☆ I strongly caution anyone using this clinic for USDA health certificates for international pet travel — our experience was an absolute nightmare. We were explicitly told our health certificate would be returned via air shipment. It was sent ground instead. That single miscommunication caused a cascading series of delays that resulted in missed travel dates, forced rebooking, and significant financial losses — all completely avoidable. To make matters worse, the clinic's response time to our follow-up queries with the USDA was unacceptably slow. When you're dealing with time-sensitive international travel documents for two dogs, every hour matters. We needed urgency and accountability — we got neither. The stress of traveling internationally with pets is already significant. Having a clinic give you incorrect information about something as critical as document shipping method — and then being slow to help resolve the fallout — is simply inexcusable. We incurred real financial losses due to this clinic's error. I would not trust them with USDA documentation again, and I would strongly recommend finding a clinic with proven experience in international pet travel paperwork before committing. If you want to make it hit even harder, consider adding the specific dollar amount lost and the number of days delayed — concrete figures make reviews far more credible and useful to other pet owners reading it.
• UF

  Ululani Faith

  Jun 3, 2026
  5.0
  I have been using Banfield since I got my first pet back in 2009. I chose them because I was in the army at the time. Wherever I went, I’d have a clinic close to me and didn’t have to worry about finding a place when I relocated and their plans made life so much easier for me. From puppy/kitten to senior, everything is taken care and discounts are given for meds. Before my boy Snoopy (my soul dog) passed they took such amazing care of him. In November I took in a cat after his owner passed away and the kids were going to put him down. I’ve never been a cat person but I was not going to let that happen and at first was going to keep him until I found a home. That changed the first week he was here. I saw the neglect and fear and didn’t want to traumatize him more. I was told that his previous vet (faircrest vet clinic) said he was missing a toe, he was about 8, and had occasional blood in urine but that’s ok (what!?!?!) Dr. Logan had been so instrumental in Checkers journey. Checkers is NOT 8 but closer to 14. Of course blood is NEVER ok for human OR animal and so far he has not had any issues with that. NOT missing a toe but had TWO nails growing into his pads. He has some other issues and is a in a prescription diet and is currently on two meds. I know he does not like going to the vet but I swear he is grateful when he comes home after a visit because he knows he feels better and will continue to be better. It’s in the way he responds after he comes home that makes me feel this way. From all my pets, Neko (2009-2010 OH & CO), Simba (2012-2021 TN, MO, KS, WI) Snoopy (2013-2026 TN, MO, KS, WI, CO, NC), and now Checkers, my first cat, the care all of my pets have received and the love, affection, attention, respect, and support has been outstanding. I’ve never been more grateful for Dr. Logan and all the staff at this clinic. Thank you for all that you do and all the love you give to my furry children. First photo is Checker. Second is Simba (left) & Snoopy. Third is Neko.

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