Petco

Reviews

• TW

  Tyler Witt

  5 days ago
  5.0
  People are always friendly here
• AB

  Aretina Brown

  5 days ago
  1.0
  I did not enjoy my visit. I feel the staff is racist against Black people. The pricing for vet services are given like it affects our ability to pay. I will be searching for a new vet to go to.
• KH

  Karyn Henderson

  Sep 25, 2026
  1.0
  I’m extremely disappointed with my experience with the grooming department. The grooming lead/manager comes across as very rude, dismissive, and unapproachable. Every time I’ve interacted with her, she has seemed irritated and intimidating, which makes the experience very uncomfortable. These are our babies. When I drop my dogs off for grooming, I need to feel comfortable and confident that they are being cared for by people who genuinely care about them. Being greeted or spoken to by someone who makes you feel unwelcome and uncomfortable does the exact opposite. Even if the grooming services themselves are being performed correctly, customer service and professionalism matter. If someone is consistently making customers feel intimidated or unwelcome, that needs to be addressed by management. I really hope Petco takes this feedback seriously because customers should not have to feel uncomfortable simply walking into the grooming department or dropping off their pets.
• AA

  Abby

  Sep 16, 2026
  2.0
  The employees are helpful, friendly and do what they can, but I could see immediately upon walking in that this store is severely understaffed. The fish section has many dead bettas/sick fish, and no one around to help catch fish for customers from the tank wall. The aquatic plants are brown and mushy and you can tell they haven’t been checked in a while. I saw two other groups of customers wandering around looking for help in other parts of the stores as well. It seemed like the whole store was working in the grooming salon. The carpet in the front of the store smells like dog poo, and needs obvious cleaning on a regular basis. I unfortunately ended up leaving and going to the PetSmart up the road. Hope this store improves soon 😢
• KK

  Kari Kline

  Sep 13, 2026
  1.0
  ⭐️ Extremely Disappointing Experience — I Will Not Return I made a grooming appointment online a full week in advance for 10:00 AM and received confirmation via text showing a 10:00 AM appointment. I did everything I was supposed to do. Somewhere along the way, someone at the Petco grooming department changed my appointment to 9:30 AM without notifying me. I did not make this change. On the morning of my appointment, I received a text at 9:30 AM telling me that if I was 15 minutes late, I would have to reschedule. When I arrived, I immediately showed the receptionist the screenshot of my original appointment confirmation clearly showing 10:00 AM. The receptionist went to speak with the grooming supervisor, but rather than coming out to speak with me and address the issue, the supervisor stayed in the back. I was simply told that because I had received a notification showing 9:30 AM, it was my responsibility. I explained repeatedly that I did not change the appointment — Petco did. I even had proof of my original appointment time. Yet there was absolutely no effort to accommodate me, investigate what happened, or take responsibility for the scheduling error. I was simply told that I had to reschedule. What made this experience even more frustrating was the complete lack of customer service and accountability. When a business changes a customer’s appointment without properly notifying them, the customer should not be blamed for showing up at the time they were originally confirmed for. Needless to say, I will not be returning to this Petco grooming facility. I would strongly encourage anyone considering using their grooming services to read the other reviews before booking an appointment. My experience was extremely disappointing, and based on the way this situation was handled, I would not trust them with my business again.

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