Petco

Reviews

• RB

  Randi Benson

  3 days ago
  1.0
  Not the usual store I schedule grooming at but they had earlier availability so I scheduled for 7/1 a few days ago. Today came around and I received a text stating they no longer had time to see my dog at the scheduled time unless I was to come hours earlier which didn’t work with my work schedule or my husbands. Willing to reschedule I asked about alternate days and the groomer replied stating they could in fact get me in at the scheduled time if I paid an additional $20 VIP fee. I was irritated but wanted to get the grooming done so I said ok. Time of the appointment my husband lets me know he was told they couldn’t provide the services we had booked as they didn’t have time, stating that our pup had mats and they weren’t aware and therefore didn’t have the time. I had clearly marked it on his pre-check in forms days earlier and he only had a few mats behind his ears per usual. If I had known that would cause this I couldve gotten them out myself before the appointment as it takes minimal time. Apparently the groomer brushed our dog (not the service we asked for) charged us and rescheduled for two weeks out when there were clearly earlier appointments available online. I would’ve rather waited and scheduled somewhere else then pay for the service we didn’t ask for. Awful experience especially with all the same day changes. I’ve never had such a disorganized an unprofessional experience at a pet grooming appointment before
• MD

  Mary Kathryn Dube

  6 days ago
  5.0
  They have everything you need for your pets but the prices are outta control!
• CE

  Chuck Edwards

  Jun 26, 2026
  5.0
  Just another pet store
• MZ

  Mark Zharov

  May 16, 2026
  5.0
  Мне нравится этот магазин. Продавцы очень приветливые! Хорошие цены и классный выбор!
• CH

  Chris Hecker

  May 16, 2026
  1.0
  Today, 05/16/2026, my loyal companion Paws and I arrived at our scheduled grooming appointment at the Petco location at 8:15 AM. We arrived early and were greeted at the entrance by a member of the grooming staff before being escorted into the grooming department. After introducing Paws and briefly reviewing the required paperwork, the groomer informed me that she would not be trimming his coat because, in her opinion, it was unnecessary, and that she would only provide a bath service. I respectfully explained that my wife and I had specifically scheduled the appointment for grooming services that included trimming his paws, cleaning and straightening his coat, and trimming around his ears. The groomer responded by stating that because she was unfamiliar with my dog, she would not perform any coat trimming services. I was further advised that if I was dissatisfied with that decision, I was free to leave. I calmly attempted to explain that, as paying customers, we were simply requesting the grooming services we had scheduled and expected to receive. Unfortunately, I was then told, rather bluntly, that our preferences as customers were irrelevant because the final decision rested solely with the groomer and her manager. The interaction was deeply disappointing and reflected a significant lack of professionalism, customer care, and respectful communication. At no point did I behave in a confrontational or disrespectful manner; rather, I was attempting to advocate for the grooming services my wife and I had requested for our dog. Instead of engaging in a constructive and professional dialogue, the conversation became dismissive and unnecessarily adversarial. In all my experiences as a customer at this location, this was by far one of the most discourteous and unprofessional interactions I have encountered. While everyone can experience difficult mornings or stressful circumstances, professionalism and respectful customer service should remain a standard expectation in any client-facing environment. Regrettably, I did not obtain the employee’s name prior to leaving the facility with Paws.

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