Petco

Reviews

• CH

  Chris Hecker

  3 days ago
  1.0
  Today, 05/16/2026, my loyal companion Paws and I arrived at our scheduled grooming appointment at the Petco location at 8:15 AM. We arrived early and were greeted at the entrance by a member of the grooming staff before being escorted into the grooming department. After introducing Paws and briefly reviewing the required paperwork, the groomer informed me that she would not be trimming his coat because, in her opinion, it was unnecessary, and that she would only provide a bath service. I respectfully explained that my wife and I had specifically scheduled the appointment for grooming services that included trimming his paws, cleaning and straightening his coat, and trimming around his ears. The groomer responded by stating that because she was unfamiliar with my dog, she would not perform any coat trimming services. I was further advised that if I was dissatisfied with that decision, I was free to leave. I calmly attempted to explain that, as paying customers, we were simply requesting the grooming services we had scheduled and expected to receive. Unfortunately, I was then told, rather bluntly, that our preferences as customers were irrelevant because the final decision rested solely with the groomer and her manager. The interaction was deeply disappointing and reflected a significant lack of professionalism, customer care, and respectful communication. At no point did I behave in a confrontational or disrespectful manner; rather, I was attempting to advocate for the grooming services my wife and I had requested for our dog. Instead of engaging in a constructive and professional dialogue, the conversation became dismissive and unnecessarily adversarial. In all my experiences as a customer at this location, this was by far one of the most discourteous and unprofessional interactions I have encountered. While everyone can experience difficult mornings or stressful circumstances, professionalism and respectful customer service should remain a standard expectation in any client-facing environment. Regrettably, I did not obtain the employee’s name prior to leaving the facility with Paws.
• PD

  PDX DIBS

  Apr 30, 2026
  1.0
  Took our dog for grooming services for her first time and it went really well. Scheduled a follow up grooming session recently and noticed an add-on package that increased the price. With how inflated and expensive things have become, businesses should be more mindful and understanding, not trying to fleece customers for more. I did not approve or add-on the package and I think this is an extremely unethical & shady business practice to do so. I understand upselling is important for sales, but do it in person when you see the dog, pre-grooming, so the customer can approve anything extra and sign off on fees. Don’t add on extras on the backend because you need to hit some sales mark. The groomer was great but these directives are coming from management. Do better, Petco. You’ve lost a customer with this type of business practice.
• NA

  Nikki Andrews

  Apr 29, 2026
  5.0
  Chelsea in the grooming salon has a new regular! She did an amazing job with my opinionated senior doggy. He was so happy and didn't want to leave her when I came to pick him up lol we will definitely be seeing her again!
• GV

  glenn vance

  Apr 26, 2026
  1.0
  Went to purchase a new prescription food for my dog and the girl with multiple face piercings said that I had to wait for the manager. She didn’t want to accept my prescription from east paddon veterinary. Then a large heavy weight guy at the register said that I needed to wait. After 15 minutes no response from the manager so I called pet smart and they had no issues and was out with printed cards and food without any problems. Won’t go back to pet smart on mill plain again
• CW

  Casandera Wallace

  Apr 20, 2026
  2.0
  Jennifer was disrespectful, rude, and her tone was very flat. She immediately said "these are marked at the wrong price I will not honor it." And removed the clearance price. I found the Chuckit balls marked down at $3.49 in the 75% off bin as you walk in the door they were in the bottom with several others as I told her that. She said "well guess we will be going through it again". I work retail myself when items are mismarked we honor them.

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