Petco Grooming

Reviews

• AJ

  Abhijit Jathar

  Aug 7, 2026
  1.0
  I am extremely disappointed with the way I was treated by the groomer at Petco today, and I believe this experience warrants serious attention from management. My dog’s grooming appointment was confirmed for 1:15 PM, and the appointment information clearly stated that the service would take approximately 2–3 hours. I arrived barely 8 minutes late after driving approximately 45 minutes to get to this appointment. Instead of simply discussing the delay with me, the groomer claimed that I was 15 minutes late, which was simply not true, and used that as a reason to refuse to take my dog. She then said that she needed to leave early at 3:30 PM. That explanation makes even less sense considering Petco had confirmed a 1:15 PM appointment with an expected service duration of 2–3 hours. If the groomer was unavailable to complete an appointment within the time window Petco itself had confirmed, the appointment should never have been scheduled or confirmed in the first place. What was especially frustrating was that, after I pointed this out, it felt as though the groomer was simply looking for additional reasons to refuse the appointment rather than making any reasonable effort to honor it. I drove 45 minutes each way specifically for this appointment, only to be turned away over an 8-minute delay while being incorrectly told that I was 15 minutes late. My time apparently mattered far less than the groomer’s desire to leave early. If Petco has a strict late-arrival policy that allows a confirmed appointment to be cancelled after eight minutes, that policy should be clearly communicated when the appointment is booked. If that is NOT Petco’s policy, then I would like an explanation for why this groomer was permitted to refuse a confirmed appointment under these circumstances. This was an incredibly frustrating and unprofessional experience. I expect Petco management to review what happened, including the actual appointment time, my arrival time, the stated 2–3 hour service duration, and the groomer’s claim that she needed to leave at 3:30 PM. I would also like Petco to explain what action will be taken to ensure customers are not put in this position again. Customers should not be expected to drive 45 minutes to a confirmed appointment only to have an employee search for reasons not to provide the service. I will not be returning to this groomer, and this experience has seriously damaged my confidence in Petco’s grooming services.
• LL

  Leni Lorais

  Jul 15, 2026
  5.0
  Theo was wonderful! He was very pleasant, professional, and made both me and my dog, Simba, feel comfortable. Simba has always been difficult to have his nails trimmed. Theo was able to trim all of Simba's nails in about five minutes and did an excellent job. He was patient, confident, and clearly knows how to work with dogs. I really appreciate his expertise and highly recommend Theo to anyone looking for a skilled and caring groomer. Thank you, Theo! I'll definitely be requesting Theo again for Simba's future grooming needs.
• JB

  John Broulette

  Jun 26, 2026
  5.0
  Great staff!
• SS

  Sophia Sim-Beimdiek

  Jun 20, 2026
  3.0
  Information regarding our dog seem to never be in the computer. Even though that's the only place we've taken her to (her vaccination ect) for the last 5years. We'd go in and have to reschedule multiple times due to this issue. This time the groomer missed three of her nails and didn't buff them. Which was the main reason we took her in. She has black nails so we wanted to make sure it was trim correctly. It seems to be an issue constantly. Currently shopping around for another place to get her grooming done.
• AR

  A.J. R

  May 3, 2026
  5.0
  We take our yorkie, Pumpkin in to be groomed by Liz. She has always done a perfect job on our fur baby.

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