Banfield Pet Hospital

Reviews

• CG

  Courtney Gruesbeck

  Aug 13, 2026
  5.0
  Absolutely amazing and helpful in our stressful situation, even when they could have told us 'No' and turned us away. Their security measures are very reassuring, and even for a last minute visit during a very busy time for them, we felt welcomed and well-taken cared of. Very friendly staff. Great and clear communication among their staff and us. Ginger thanks you ❤️
• AH

  ahmed hale

  Jul 24, 2026
  1.0
  The level of incompetence and lack of accountability at this location is honestly shocking. Every single visit, they push their wellness care plan, yet the actual care provided does not reflect the amount you end up paying. They are very quick to sell you on the plan and schedule same-day appointments, but once you’re actually there, nothing meaningful gets done. Appointments feel completely pointless. You ask questions about your pet’s health and are met with vague answers or “I don’t know.” There is no confidence, no clear guidance, and no real effort to address concerns. It genuinely feels like you’re paying hundreds of dollars just for someone to smile, nod, and send you home without answers. On top of that, getting a prescription approved is an absolute nightmare. I was told during my appointment that my pet’s prescription would be approved. Afterward, I submitted the request — and then nothing happened. I had to call repeatedly, multiple times a day, just to remind them to do something they already said they would do. Every time, the same excuse: the vet is “busy,” and I need to wait for a callback that never comes unless I follow up again. Days went by with no approval. Eventually, I gave up and went to another vet nearby at Petco. They handled everything the same day — prescription approved, no chasing, no repeated calls, no excuses. Meanwhile, I STILL have not heard back from Banfield. That alone says everything. This place is more focused on selling plans than actually providing competent, reliable care. Between the useless appointments, lack of medical clarity, constant delays, and complete failure to follow through on prescriptions, this has been one of the most frustrating experiences I’ve had with any veterinary provider. If you value your time, your money, and your pet’s health, go somewhere else.
• DH

  Daisy Alaric Hale

  Jul 24, 2026
  1.0
  The level of disorganization and lack of accountability here is honestly unbelievable. I was told during my appointment that my pet’s prescription would be approved. Simple enough. Except it wasn’t. After the appointment, I submitted the prescription request online like I was supposed to. Nothing happened. No approval, no update, no communication. So I called. I was placed on hold, then told the vet was “busy” and that I would get a callback. No callback. I called again. Same response. “The vet is busy.” Another promise of a callback. Still nothing. At this point, I am calling multiple times a day just to remind them to approve a prescription they already said they would handle. This goes on for DAYS. Not hours. DAYS. And this is for an urgent medication. At no point does anyone take ownership of the situation. No one follows through. No one communicates proactively. The only reason anything gets done is because I keep calling and pushing for it. Why is the responsibility on the client to manage the clinic’s workload? Why am I chasing down basic care that was already agreed upon? This is not a matter of being understaffed or “busy.” This is a complete failure of basic systems and professionalism. If you tell a client something will be done, it should be done — without requiring constant follow-up. When it comes to veterinary care, delays like this are not just frustrating — they are potentially harmful. We are talking about time-sensitive medication for animals, and the level of urgency here is nonexistent. Between the endless hold times, the inability to reach the vet, the repeated “busy” excuse, and the need to call multiple times a day just to get basic follow-through, this place has proven to be completely unreliable. I don’t expect perfection. I do expect basic competence and accountability — and this location consistently fails to provide either.
• NA

  Nova Agnello

  Jul 24, 2026
  1.0
  This location is completely incompetent when it comes to basic follow-through. I have never dealt with a veterinary office that requires this much effort just to get something as simple as a prescription approved. I was told during my appointment that my pet’s prescription would be approved. Instead, it takes multiple DAYS, and nothing gets done unless I constantly chase them. Why am I the one managing their responsibilities? Why do I have to call over and over again just to get them to do what they already said they would do? Every time I call, it’s the same excuse: the vet is “busy.” Always busy. No accountability, no urgency, no communication. I’m told to wait for a callback that either takes forever or never happens unless I follow up AGAIN. This cycle repeats every single time, and it’s beyond frustrating — it’s unacceptable. We are talking about time-sensitive medication for pets. Delays like this show a complete lack of care and professionalism. This isn’t just poor customer service — it’s negligence. No one should have to beg a veterinary office to do their job. If you value your time, your sanity, and most importantly your pet’s health, avoid this place. You will spend more time chasing them down than actually receiving care. This has been one of the most frustrating experiences I’ve ever had with any healthcare provider.
• FA

  Fatimah Asad

  Jul 24, 2026
  1.0
  This place is beyond unacceptable. This is not a one-off issue — it is a consistent pattern of negligence and lack of follow-through. It takes multiple DAYS for an urgent prescription to be approved online, even after I submit the request AND after the vet explicitly told me during the appointment that they would approve it. Why am I being told one thing in person and then forced to chase it down for days afterward? I have to call repeatedly, every single day, just to remind them to do something they already agreed to do. And every time I call, the vet is magically “busy,” and I’m told to wait for a callback that either comes hours later or not at all unless I keep calling again. This is not just poor service — it’s complete disregard for patients and their owners. We are talking about time-sensitive medication for animals. Delays like this are not just inconvenient, they are irresponsible. There is absolutely no excuse for making clients beg, follow up multiple times a day, and essentially manage the clinic’s responsibilities themselves. Between the constant runaround, lack of urgency, and failure to follow through on basic care, this location has proven it cannot be relied on. If you value your pet’s health, do not come here. You will spend more time chasing them than actually receiving care.

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