Banfield Pet Hospital

Reviews

• AL

  Arthur Lee

  Apr 29, 2026
  1.0
  Conclusion: appalled by the direct decision on diagnostic services without seeing the vet first, a business oriented push first. Summary of event: My cat was under breathing distress. I was relieved to find an appointment available at Banfield Ballard, who to my surprise was open on Sundays! My cat was previously seen the week before at Animal Medical Center, an emergency vet clinic, for the same health condition. The clinical summary was sent over to Banfield Ballard before my appointment. Intake by the veterinary assistant was routine until she presented me with the diagnostic choices and asked me if I would like to proceed with any of them. Wow! I was taken back by this immediate decision to diagnostic tests. I asked her if the vet would still be coming in to look at my cat and she said yes. The vet tech replied that based on the previous clinical summary that these would be the tests that the vet would recommend. Even if that is the case, why would the vet tech usher in the diagnostic choices without the vet him/herself at least making an examination him/herself, an independent assessment? And is the usual case with Banfield, the vet tech pushed the usual annual pet care plans to offset the immediate costs (but in the long run of one year, you pay more). The vet came in and did her examination and provided some reasons of what could be going on with my cat and of course explained the diagnostic tests. This should be the process to provide the owner confidence, not the initial vet tech pushing a money-making approach. When privately discussing this with Dr. Robinson, she defensively explained that there was not much she could do and explained that this was the normal approach/ process , offering that she or I could talk to the clinic manager named Darby. Also a side note: the radiographs (x rays) taken by the Banfield Ballard clinic were considered poor by Animal Med Center and retaken at AMC. The initial diagnosis of liquid in the lungs was deemed a misdiagnosis. Darby: you need to re-train your staff of their approach. I am paying for an examination fee to re-assess my pet's condition. It is not about vet time efficiency to go straight to diagnostic testing. Your vet tech should not be offering the diagnostic choices and asking me to decide without the vet examination.
• DD

  Darrin Davis

  Apr 27, 2026
  5.0
  Always great to bring the dogs into Banfield. The staff is friendly and my dogs always are happy to see them.
• WH

  William Hughes

  Apr 22, 2026
  5.0
  Trust our dogs to a great staff and doctors!
• AH

  Adam Hantzis

  Apr 21, 2026
  1.0
  They will give you the run around and deny your pet prescriptions through websites that charge far less than what they’ll charge you in house. You lost a customer today for delaying important medication for my pet and being greedy. I shouldn’t have to come in and spend $200+ on a visit for a $20 prescription refill from Chewy.
• PQ

  Peter Q

  Mar 3, 2026
  5.0
  Had a great experience with Dr. Sarah Robinson and Grayson! They are very patient with my lil jerky cat who gets nervous at the vet. This Banfield is getting better than before for sure! Keep up the good work kids!

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