Banfield Pet Hospital

Reviews

• DC

  David Carr

  2 days ago
  1.0
  This place sucks. Have had 2 appointments scheduled and they couldn't honor either one. Got the entire run around from an incompetent front desk clerk that couldn't figure it out to only be passed to someone who miraculously had an appointment in less than 30 seconds. Tried calling to then cancel the appointment and wellness plan due to their incompetence to then be hung up on after having to call multiple times getting a message saying the office is closed during regular business hours.
• MM

  Mythili Merchant

  Aug 10, 2026
  5.0
  We have had a very wonderful experience at the Banfield Cap Hill location! All of the DVMs have been so wonderful and patient with us. Special shoutout to Susie at the front desk who has always treated us with such kindness and compassion. We recently were urgently trying to get an appointment for our kitten who was having diarrhea and she went out of her way to help us out and find us an appointment despite the busy schedules. Leia loves you, Susie!
• MK

  Matti Kuosmanen

  Aug 5, 2026
  1.0
  My friend brought her dog here and had a horrible experience, the staff said nothing was wrong with how they did the routine teeth cleaning, and then the dog ended up not making it. Avoid this place at all costs if you value your pet’s life.
• LC

  LAN C

  Jul 20, 2026
  1.0
  DO NOT BUY THE WELLNESS PLAN!!!! I decided to subscribe because I was told the plan would save me $. It indeed made me spend more money. The staff here (Alex is who I’ve primarily worked with) will intentionally try as hard as they can to keep you on the plan for a full year or more. Once you’re on it, there’s no true way out for 24 months, trust me! They’ll give you a buyout option and quote you to pay $1,000+ to end early. Even if you try to pre-calculate costs, they’ll find ways to increase your total during the “free office visit” To breakdown how the program works: The “free office visit” is truly just a consult/assessment to identify potential issues/concerns with your dog just so they can sell something to you. They’ll do things like check their heart rate, check their teeth, paws, etc and ask you questions that aim to find a problem. Then, offer you an expensive solution that isn’t included in your plan. I told Alex that I felt that I was ‘sold’ into the program because every office visit has consisted of me spending money somehow, whether it was for a medicine that they’d recommend (which sometimes made my dog more sick, so we’d have to come back for more medicine which was more $) and/or other check-up recommendations that aren’t included in my plan. She responded back with a rude attitude & said “well it’s because everything in life isn’t free”….. uh….duh, lol?!? They’re a joke. The wellness plan is a total scam and they don’t truly care about your pets, they just want $. Money hungry. Once you’re on the plan, you’re stuck. It’s awful. Please be more respectful and transparent w your customers!
• KM

  Kimia Mansouri

  Jul 11, 2026
  2.0
  The vet techs were kind, friendly, and compassionate, and I really appreciated their care. Unfortunately, I wasn’t satisfied with the medical care my dog received. I brought her in because she had diarrhea and wasn’t drinking water. I was told that it didn’t seem like anything serious, but by the next day her condition had gotten worse. When I took her to another veterinarian, they said she was dehydrated and needed IV fluids. They also mentioned they wished the IV treatment had been started sooner. Based on my experience, I wouldn’t recommend this clinic for more serious medical conditions. While the staff was welcoming and caring, I didn’t feel my dog’s illness was managed as proactively as it should have been.

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