Banfield Pet Hospital

Reviews

• AR

  Alex R

  Oct 16, 2026
  3.0
  It's hit or miss with this place. One visit, everything seems to be up to par; the next, it's like pulling teeth just to get answers. My most recent experience was particularly frustrating. My curious cat climbed onto a window screen and fell out. Thankfully, it was a first-story window. I brought my cat in, and everything was supposedly checked out. I say "supposedly" because less than a week later, we discovered an open wound that had been missed during the examination. The response I received was an apology, but honestly, how do you miss a wound roughly the size of a half-dollar that was actively leaking blood and fluid? I'm not a veterinarian, nor do I pretend to be one, but I expected a more thorough examination, especially after an incident like this. Unfortunately, this isn't my only frustration. This same cat is diabetic, and every three months I find myself making multiple calls just to get a prescription approved. Managing a chronic condition is stressful enough without having to repeatedly chase down the veterinary office for something as important as medication. To be fair, there have been good experiences here, too. That's what makes this so frustrating: the level of service seems inconsistent. So why do I keep coming back? Honestly, try finding another veterinary clinic with openings in a reasonable time frame. When your pets need care, your options can be limited. I want to feel confident that my pets are receiving thorough examinations and that their ongoing medical needs are being handled reliably. Unfortunately, based on my recent experiences, that confidence is becoming harder to maintain.
• JG

  Jane Grimm

  Oct 1, 2026
  5.0
  Always caring and thoughtful 💕
• BT

  Betina Timbrook

  Aug 27, 2026
  5.0
  The people that work at this, Banfield are extremely patient. Our Patterdale terrier is extremely fearful of the vet. She’s a rescue so she does not ever want to be left behind so we only do the rooms that we can be there with her. They gave her treats to calm her down unfortunately, the first round didn’t work. They gave us some medication and some advice to try and help her be a little calmer. When we went in a week later, she was fine. Still reluctant, but we got the job done and our baby girl is just fine. we very much appreciate all the care that they gave our baby Dog. thank you
• DT

  Dana Tumpowsky

  Aug 25, 2026
  5.0
  The veterinary staff helped extend the good quality of life for our senior dog Millie. They always welcomed us as part of the family. When it was time for Millie to pass, we so appreciated their genuine kindness for her and caring for us.
• WW

  Willie

  Jul 3, 2026
  1.0
  This Banfield called me to schedule an appointment for a dental exam for my Shih Tzu. Told me to be there by 7:30 AM someone from the back office called the front desk and I was sitting across from her and she kept looking over at me and made a fake conversation however everyone that walked in the door she was taking them or taking their puppy in the back before mine so I finally got up and I looked and she tried to play it off. She put my dog last to take to the back. It had everybody in front of me and I told her it was inappropriate and that she was being biased. This is the worst state for Banfield care for your dog. Hands-down, my dog used to be seen at the Banfield in Louisiana in Harahan by Dr. Edmonds and I never had an issue since moving here. I've had issues with the Banfield off of 156. The woman they canceled my membership didn't have the authority to do that. I had to ride all the way up to corporate office to get things rectified at that point they pulled my dogs teeth. He didn't have dental issues and all of a sudden they were prescribing medication and now my dog has problems with his right eye. This is a horrible company and I cannot wait for my contract to end. I will never come back to Banfield ever again not in this state not in Washington state .

Frequently Asked Questions About Banfield Pet Hospital