Banfield Pet Hospital

Reviews

• MM

  Miao M

  Sep 5, 2026
  1.0
  Charged us over $950 for same day x-ray on our cat’s abdomen alone. Used to like/trust this place…
• CS

  C Savitt

  May 23, 2026
  1.0
  I am so upset with the clinic’s handling of my cat international health certificate following her January rabies vaccination. Despite three visits, the documentation remains invalid due to a missing microchip number and the lack of an attending veterinarian's signature. The lady at reception informed me that because the veterinarian was temporary, no signature is on file. The receptionist was dismissive, suggested an unnecessary revaccination despite recent $650 blood tests, and insisted I personally travel to Renton to locate the veterinarian. It is unacceptable that the burden of correcting these administrative failures has been placed on me. Due to this unprofessional conduct and lack of accountability, I will no longer use or recommend your services.
• JB

  Julie Bosone

  Oct 2, 2025
  5.0
  The receptionists and Doctors were very kind and gentle with me and my “BigKitty”. My BigKitty was relaxed and happy to be home because they were very nice to him I could tell!
• JN

  Jimmy Nguyen

  Aug 16, 2025
  1.0
  Today, Saturday August 16, 2025, my dog (Biscuit, male, Beagle) was treated for ear and paw infection. The vet seemed very sweet, but I doubt she know what she’s doing as she keep addressing my dog is “she”, although I tried to address my dog as “he”. Biscuit always has allergies in summertime. The other vets at Bainfield New Castle know that. They told me to keep Biscuit paws clean and dry as humid can create more allergy to him. But this Vet, continuing talk about allergy because of food, and suggested me to buy the food from the link she willing to provide. Also using water and shampoo to soak Biscuit paws. During the phone call, she talk a lot like she do care about Biscuit, but in the end, it’s all about try to sell the product as she didn’t let me talk or ask question. Few weeks ago, Biscuit had ear infection, after treating as instructed, the infection is gone. 2 days ago, when cleaning Biscuit’s ear, I noticed the ear got infection again, I did use the same medication as we still have the remaining from last time, but this medication doesn’t help, that was why we took Biscuit to see the vet. The vet should check Biscuit record before prescribing the medication without discuss with pet’s owner. The vet today did give Biscuit the same medication that we still have at home without telling me the name of that medication. My husband picked up Biscuit today for the first time, he doesn’t know what kind of medication, he just paid and went home. When I noticed the medication is the same, I called to return, but the receptionist refused to take it back, as it against Bainfield’s policy, and asked me to wait until Monday to hear back from them as they need to talk to the manager. We went to Bainfield New Castle and other locations around Seattle area many times, but this was the first time we was very unhappy with the way treating customer like they have nothing to do beside blindly burning money because of their love for the pet. Today, on Saturday, August 16, 2025, my male Beagle, Biscuit, underwent treatment for an ear and paw infection. While the vet appeared friendly, I couldn’t help but feel uneasy about her knowledge. She consistently referred to Biscuit as “she,” despite my efforts to address him as “he.” Biscuit has allergies during the summer, and the other vets at Bainfield New Castle are aware of this. They advised me to keep Biscuit’s paws clean and dry to prevent further allergies. However, this vet continued to discuss allergies related to food and suggested that I purchase the food from a specific link she provided. She also recommended using water and shampoo to soak Biscuit’s paws. During the phone call, she seemed to care about Biscuit, but her primary focus was on selling the product. She didn’t allow me to ask questions or express my concerns. A few weeks ago, Biscuit had an ear infection that responded well to the prescribed treatment. However, two days ago, when cleaning his ears, I noticed that the infection had returned. I used the same medication we had from the previous visit, but it didn’t seem to be effective. This prompted us to take Biscuit to the vet again. The vet should have checked Biscuit’s medical record before prescribing medication without consulting the pet’s owner. Today, the vet gave Biscuit the same medication we had at home without disclosing its name. My husband picked up Biscuit today for the first time and didn’t know what kind of medication he was taking. He simply paid and went home. When I noticed the medication was the same, I called to return it, but the receptionist refused, citing Bainfield’s policy. They advised me to wait until Monday to receive a response, as they needed to discuss the matter with the manager. We have been customers of Bainfield New Castle and other locations in the Seattle area for many years, but this experience was the first time we were deeply dissatisfied with the way they treated their customers. It felt like they were more interested in selling products than in providing genuine care and attention to our beloved pet.
• KP

  KL Para

  Dec 17, 2018
  5.0
  Athough we live in Bellevue, we use this Newcastle location as our primary vet. Both Dr. Chung and Dr. Park are excellent, and the supporting staff are caring and knowledgeable. All 4 of our pets are on the Banfield Care plans which we find advantageous to help ensure we keep up with all of their healthcare preventative needs. The plans have also helped offset costs when those unexpected emergencies or miscellaneous services are needed. We are demanding and high-maintenance pet parents, and Banfield Newcastle satisfies our expectations.

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