Banfield Pet Hospital

Reviews

• KK

  Katrinia

  Sep 20, 2026
  1.0
  ⭐️ 1 star I’m extremely disappointed with my experience trying to bring our dog to Banfield in Mill Creek today. I went through Banfield’s website looking for a next day or same-day appointment. The website showed multiple Banfield locations and specifically gave me the option to select that I was a new patient and had never been there before. I went through the entire new-patient process, including entering my information and my dog’s information. The website even showed a pop-up offering a discount/free exam for new patients. I was then given the option to schedule day drop-off appointment, with numerous available appointment times. I selected one and received the appointment information. We were there for the appointment right at opening as scheduled. Actually we were early. My husband then drove an hour each way from Stanwood to Mill Creek to get our dog there when they opened for the scheduled appointment. When we arrived, we were told they would not see our dog because he had never been seen at that Banfield location before. That is extremely frustrating when the website knew we were a brand-new client. The entire booking process specifically asked whether we had been there before, collected all of our new-patient information, and then allowed us to schedule the appointment anyway. At no point during the scheduling process did it clearly tell us that a new patient could not use the same-day drop-off option. If there is a restriction on same-day appointments for new patients, that needs to be made very clear before someone completes all of the paperwork and drives an hour to the appointment. We could have made other arrangements instead of wasting hours of our day and putting our dog through the stress of the trip. I understand that veterinary hospitals have policies and limitations, but customers should be able to rely on the information provided by the company’s own website and scheduling system. This was a very frustrating experience, especially when we did everything the website instructed us to do.
• KK

  Kelli

  Sep 9, 2026
  5.0
  Millcreek Banfield is a very nice group of staff. I didn't know they existed until 2025 when my pom needed a teeth cleaning. I took him in and they were so polite. This Banfield goes above and beyond for your pets. Sampson was treated so good. The vet came out and explained what was going on inside his mouth which I never received at the other location. I really like these folks and always look forward to taking my little guy there knowing they'll treat him with the best of care. The two side profiles are after his cleaning. They do a great job. Sampson is 10 yrs old.
• TS

  Thomas Stanley

  Aug 26, 2026
  1.0
  Had emergency and they sent me away....long time customer not anymore
• VS

  Vickie Seibert

  Aug 5, 2026
  3.0
  My dog, Sunny Bear had gone to Banfield Mill Creek for many years. She was the sweetest dog and she loved the staff and showed it. She passed 6 weeks ago and I notified Banfield within days. I had to take her for emergency care and ultimately Lap of Love came to my home and she passed peacefully in our backyard. I never heard anything from any of her caregivers at Banfield. It is sad for me to think that the love she poured into them, could not be reciprocated. Lap of Love has stayed with me and helped me through what has been an unbearable loss.
• DA

  Domain Admin

  Jun 23, 2026
  1.0
  They offer a kitten wellness plan for the first year. Nice way to get vaccinations and neuter/spay with payments spread over the first year. What they don't tell you is that that plan will auto renew into a new wellness plan after that first year. They will just keep charging you forever until you call them and spend an hour on the phone arguing with someone to cancel it. God forbid you don't notice the auto charges in a timely manner because they won't refund what they've charged you, even if your cat hasn't been to the vet for any services. You can't just opt out. They make you call. That is not an acceptable business practice. So, BEWARE.

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