Banfield Pet Hospital

Reviews

• JW

  Jacqueline Wentz

  Sep 11, 2026
  5.0
  Everyone is so friendly, helpfull, and you can tell they love animals I take my puppy ' Bear ' to the veterinary there and to puppy training classes. I will recommend them to any one in need of veterinary services, pet grooming or dog training classes.
• AS

  April Scott

  Sep 7, 2026
  1.0
  DO NOT GO HERE. I brought my cat in for a health certificate for travel to Hawai‘i. Two years ago, I paid around $300 total for the health certificate and exam. This time, I was quoted nearly $600 for what I understood to be the same service. When I questioned the huge price difference, Dr. Diane Larson told me I had been “undercharged” last time and that they had decided to honor that price at the time. I waited for about an hour before she came into the room. The actual examination of my cat took approximately 10 minutes. I was then charged an additional $200 that I was told was for the time that went into the exam/health certificate process. I am extremely frustrated being charged hundreds of dollars for professional time that, based on my experience during the appointment, I did not see being provided. If there was additional work performed outside the exam room, it was not clearly explained to me before I was charged for it. Going from roughly $300 two years ago to nearly $600 for the same type of health certificate was shocking. I would strongly recommend asking for a complete, itemized written estimate BEFORE allowing any services to be performed here
• KM

  katrina martin

  Aug 26, 2026
  1.0
  Took an hour to administer 2 vaccinations, drew the dogs blood twice. Refused to explain how the first sample became "hemolyzed". The whole time we waited we could hear people talking through the door. Wasn't gonna write this but we needed proof of vaccination for a next day groom. And they gave us proof without my dogs name on it which was useless and we were turned away. We won't be coming back. We will be going back to our original location even though its out of the way.
• JJ

  Jenn

  Aug 4, 2026
  1.0
  This location is the worst experience at a Banfield I’ve ever had. My dog has been going to Banfield since a puppy, 6 years from Oregon to Washington and I’ve never felt the way I felt after moving and taking my dog to this location. Go to Lacey. Lakewood is the downfall of this chain. They don’t treat you/your dog “like their own”, every visit feels so transactional. I asked that they check something specifically and they either disregarded it or completely forgot. They’re lazy and don’t want to do their jobs, I’ve never once had to do my own fecal sample and when I asked them if they could take care of it, they again put it on me because they simply didn’t want to do it. Then when I called in yesterday requesting an urgent visit, the lady on the phone said “we’re not a hospital”, first of all, it’s literally in the name, second of all I was AT an animal hospital and they instructed that I try calling her primary care. The treatment during that time felt so dismissive and with zero care for what I was going through. They open at 7am but their phone lines aren’t. I’m considering canceling my Optimum Wellness Plan completely and finding a vet that is more client focused and treats us with more care. The visits it’s supposed to cover is not worth the treatment you get and you can barely get in when you need it. And the “emergency visit” is not worth it either because BluePearl was awful too.
• TG

  Tabitha Grey

  Jun 22, 2026
  1.0
  I have been with Banfield for over 20 years across multiple states and never experienced the lack of customer service that I have at this location, time and time again. The same person is always there checking you in and checking you out and she makes no eye contact, she doesn’t smile, she appears as though she hates life. This makes the whole experience uncomfortable, as if I’m an inconvenience, bringing my animals here or asking questions or needing assistance. I have always enjoyed the vet techs. They have been the biggest reason why I kept going back. I’ve had minimal encounters with the vets themselves. And often, depending on the vet I see, I receive conflicting information. Every time I’ve come to check my animals out they make me wait 30 to 40 minutes, which shows a lack of communication and efficacy in their checkout process. At this point I’m choosing to drive further to go to a different location in hopes to have a better overall experience. At this point I will never return to this location again.

Frequently Asked Questions About Banfield Pet Hospital