Petco

Reviews

• CG

  Candiie G.

  5 days ago
  5.0
  I came to the store today since it's the closest to my house and was the location I used before my dog passed. The man at the register wasn't very helpful and seemed like he didn't want to help me. Thankfully the manager stepped in and got me squared away. I'm mad I forgot to get her name for the shout out but she was a younger woman with black hair and half of her bang was blonde. I really appreciate your customer service and calm approach.
• BC

  Bonnie Cavanaugh & SV Content

  May 10, 2026
  2.0
  Worst pet co ever... will never go back...workers were rude and unhelpful...
• WM

  W McM

  May 5, 2026
  1.0
  This store refused to sell pet fish. The fish here are almost dead and kept in horrible conditions. The employee might be available to deny you service. Just another business that destroyed all the small businesses and now can't maintain their business model. This is the last time I'll visit a petco, i wont be surprised when they join sears and toysrus in the businesses that once were.
• MD

  Mehakpreet Singh Dhaliwal

  May 5, 2026
  1.0
  Employees don’t want to help people find what they need
• DD

  david

  Apr 18, 2026
  2.0
  i visited this location on april 18, 2026, primarily to restock on bloodworms. while browsing, i decided to pick up a juvenile angelfish. it wasn't an impulse buy. this was a koi marbled anglefish that i've been reserving space for in my aquariums for months. my plan for this fish was specific: it would start in an established 40-gallon tank with neon tetras and eventually be moved to my 60-gallon community tank once it reached a size where its natural predatory instincts might pose a risk to the smaller tetras. tanks pictured above are the 60-gallon and 40-gallon respectively. since the angelfish was only about the size of a half-dollar, i knew from my five years of experience in the hobby that aggression or predation wouldn't be an issue in the immediate future. i approached an employee for assistance, but the interaction quickly became a disagreement about compatibility because as soon as i mentioned the neon tetras, she refused the sale. i explained my setup, my background in fishkeeping, and my plan to rehome the fish as it matured. i essentially told her i would take full responsibility for the livestock. after some back and forth, she eventually agreed to the sale. i walked away believing we had reached a understanding, even if we disagreed on the level of risk. the situation took a bizarre and unprofessional turn while i was in the checkout line. in front of other customers and staff, a manager approached me and informed me that i was no longer welcome because i had "cussed out" or was "cussing at" her employee, specifically citing the "f-word". banning a customer is a nuclear move. at no point during my interaction with the staff member did i raise my voice, use profanity, or act in a way that could be described as abusive or would warrant such a reaction. i was genuinely flabbergasted at that point. absolute disbelief. if this store has security cameras, i highly recommend reviewing them for proof of me "cussing out" or being abusive to the employee. i was there between 2:30pm and 3:00pm. you will find no evidence of anything other than reasonable conduct. if you find the contrary, i will check myself into a mental institution as it would mean i'm clearly losing grip on reality. i respect a business that prioritizes the health of its animals and tries to educate its customers - so two stars for that. the staff showed concern i would expect. i’ve seen first hand the crap staff here or any pet store can experience with people coming back with dead fish and blaming the store while demanding a refund. however, i cannot respect a staff member who fabricates stories of abuse to poison the well on a customer’s character simply because they didn't like being challenged during a disagreement. using management as a weapon to retaliate against a customer after a sale is agreed upon is a massive failure in integrity. i understand the stress of dealing with uninformed buyers, but lying to justify a power move is where you lose all credibility. not to mention the "sorry he's your husband" insult directed at my wife. there is absolutely no professional context where a remark towards a customer's marriage is appropriate or warranted. i went in purchasing $10 bloodworms + a few other dollars in supplies. this debacle was over a $4 fish.

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