Banfield Pet Hospital

Reviews

• MF

  Marie Freeman

  Sep 16, 2026
  1.0
  I have went twice here and unfortunately won’t be going back. First time I dropped off my kitten and cat for an apt at 1030 for shots. They said it would take an hr and they would call. Call never came so we showed up 2 hrs later to be told it’d be another 2 hrs?? Mind you my cats have been n the crate since 930 in the morning. No food no bathroom just stuck in the crate. Tried calling the front and wouldn’t let me talk. Manager was nice. 2nd time going same thing. Made an apt and was told no more than an hour and they would call. Again, no call. I showed up to now over 2 hrs later and the cats still weren’t ready. Just very unprofessional. And the fact you can’t go back with your animals is concerning.
• SH

  Shyanne Haines

  Sep 10, 2026
  1.0
  I brought my cat in for a sick visit (excessive grooming and itching with no obvious signs of fleas), did a drop off at 915AM. Got a call at 11:28AM from them asking for more information regarding our concerns... which I thought was odd since he had been there for a couple hours and they hadn't even checked on him, but things happen, I get it. What killed me, was I called back 40 minutes later to double check that he wasnt ready to go, since they said all they were going to do was check for fleas, and a couple vaccines... shouldn't take too long, so I thought... but the reception lady said they will call when hes ready to go, didnt even check... Fast forward to 1PM (they close at 2PM) and we still have not recieved a call. We ended up walking in since we were in the area to see if he would be good to go soon... to find out they stuck him in one of the rooms by himself, in the dark, and forgot about him... So he never even got checked out until 1PM when we SHOWED UP for an update. The vet assistant even said "who put you in here all by yourself, I'm so sorry!" Then proceeded to ask if i got a call, to which i said yes you guys were suppose to call back for an update and never did, to which she responded, "must have been Dr. Wendy. We are going to check him out right now", or something along those lines. I honestly couldnt believe it. This poor cat has been trapped in a crate since 9ish AM, with no food, no water, and no litter box... all for them to tell us hes "infested" with fleas, even though we have no signs of fleas on him.. they stated they verified in the back, but provided no evidence of fleas to us. I checked him for days before I made the appointment, and checked him again when we got home, and I cant find a single thing pointing to fleas. Either way, I am more bitter about spending the amount of money I did to be told its "just fleas" after they completely forgot about him... I dont even want to know what would've happened if we didnt show up... would tgey have closed at 2 with him in that room?! When tbey arent even open for the next 2-3 days?? We have a follow up for a booster in 3 weeks, but I think I will just schedule that with another vet... I dont trust this won't happen again... and spending the money I did is INSANE for a flea check and vaccines... definitely not recommending them to anyone.
• JF

  Jamelyn Fleming

  Sep 4, 2024
  5.0
  Great wait! Very clean.
• RH

  Roy Herrera

  Oct 20, 2022
  5.0
  Great service
• AM

  Arni Mclenegan

  Sep 21, 2020
  5.0
  Friendly

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